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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No attendant on site. Room had no towels, blankets, nor pillow cases. Room had a putrid stench. Locked myself out of room and no attendant on site to help.
Business response:
Dear Teresa, Please accept our apologies for the service and cleanliness concerns you experienced. We will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Property is a place where the illegal homeless are staying. There was smoking in halls. The toilet didn’t flush. The bathroom sink was clogged. I drove in from California. By the time I got done with work I only sleep there. I had a meeting first thing in AM. I will NOT stay there again. My company will NOT be using this facility again. Expedia I’m very surprised you even have such a dump for your discounts. Very disappointed. Needed go to gym to shower the smell off me before meetings. I work in home health and hospice. For... read more
Business response:
Dear Daniel, Thank you for being our guest and sharing your feedback. We work hard to provide a clean and comfortable environment for every guest and ensure all rooms are in good condition; therefore, we apologize for the impact that compromised your experience. We will follow up on your concerns with our maintenance team and the housekeeping associates to ensure we are doing everything possible to keep up our standards. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel M... read more
The room was not like it looked and line and I attempted to check out and wasn’t able to get a refund so I paid for a room I didn’t even sleep in
Business response:
Dear Billie, Thank you for reviewing our hotel. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each guest; therefore, we would be disappointed if this was not your experience. Please reach out to us at the hotel for any further assistance. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
For the price they charged there should have been more at the property. They only had a couple of vending machines. No extra food, pool , or kids area. The beds looked like they were on metal stilts.
Business response:
Dear Linda, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible for the comfort of our guests, as our goal is to exceed our guests' expectations. So we apologize for your disappointing experience with your bed and the hotel facilities. We will address the issue with the concerned department to enhance the facility and the property in the future. We constantly strive to exceed guest experience, so we hope to make it up to you on your next visit.Sin... read more
It didn't look like the pictures online.
Business response:
Dear Tara, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We hope to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Zero stars. Front desk woman (manager, oh wow!!) incapable of checking people in on time. Made multiple people wait over 45 mins while she checked on rooms. Then decided to move everyone to a different floor where there were clean rooms. All this happened after 3 pm guaranteed checkin time WITH NO apology or discount. Absolutely terrible customer service and the other new employee behind the desk was useless. He stood there folding sheets. Would never pick this hotel, ever, but did last minute. Accommodations poor on top of ... read more
Business response:
Dear Michele, Thank you for your detailed comments about your stay with us. We sincerely apologize for our staff being unable to deliver a smooth operation check-in or for the lack of customer service you expected. We totally understand your disappointment and will follow up with your feedback. We are working with our team to reiterate the importance of our daily check-in to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management
Our hotel room was NOT properly cleaned. The bottom bathroom wall next to the toilet had pee stains running down the wall. The microwave had burn marks on the outside of the door as if the previous occupant had burned food. I was very displeased with our room. The front desk was notified immediately of my observations of uncleanliness and was rectified. My overall impression of hotel was not good.
Business response:
Dear Evangeline, First and foremost, we would like to apologize for the inconvenience you experienced during your stay with us and thank you for being a guest in our hotel. We follow the most rigorous industry standards regarding the cleanliness of our rooms. However, we apologize for what you experienced. We will ensure that your space is professionally inspected as a precaution so that no guest will have the same issue. Thank you again for bringing this to our attention. We hope to show you the hospitality and stay you des... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.