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Extended Stay America Select Suites - Phoenix - Peoria - Sun City
- Hotels
- Peoria, AZ
About this business
Location details
8949 West Sweetwater Avenue, Peoria, AZ, 85381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a hard time opening the door to our room. The floor was dirty in the bathroom.
Business response:
Dear Brenda, Thank you for your feedback on your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of the rooms, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We are grateful for your patience during your time with us and hope you will consider giving us another opportunity to host you in th... read more
Just run away from this place. This was the worst hotel I have ever been to. It was dirty, smelly, they couldn’t provide the correct room accommodations and the front desk didn’t care about anything and flat out said they didn’t care. We ended up leaving because of the horrid conditions of the hotel. Stay as far away as you can.
Business response:
Dear Michael, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors.Sincerely,Hotel Management
After driving long hours on saturday (very tired and sleepy) I decided to get a reservation online around 6 p.m. to stop and rest a few hours there to continue driving on sunday, but when I got there after at midnight there wasn't anyone on the front desk only a note saying I had to call a # to get checked in. I called and was told that there was no way to get me registered because it was to late and since it was after midnight I was placed as a "NO show" automatically by their system. Abviously charged automatically by thei... read more
Business response:
Dear Anabel, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Meanwhile, feel free to get in touch with the hotel directly for further assistance regarding the charges. We look forward to hearing from you and resolving the matter to your satisfaction. We hope to make your next stay a c... read more
No ice machine, the AC sucks. Totally not worth the money
Business response:
Dear Steven, Thank you for taking the time to review your experience. We make every effort to provide a relaxing and well-maintained environment for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We have addressed the issue regarding our AC with our maintenance team to ensure a more seamless experience for future guests. Further, we regret you were unsatisfied with our amenities. We appreciate you informing us as we continually strive to improve our services. We hope you will con... read more
Cockroaches Cockroaches welcomed me as I opened my room door. Weird men creeping around. Same man was around constantly harassing me. Front desk lady told me if he continues “stalking”me to call the office. Office was closed when I walked out. I booked for a week and left 20 minutes in. Was ripped off $500 and ended up sleeping in my car.
Business response:
Dear Susan, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issue and the unpleasant encounter with the guest. We are dedicated to providing every guest with a fresh, clean suite and ensuring safety as our top priority. Therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Please feel free to reach out to ... read more
I am very upset about this hotel. I ended up only staying there for one night because I ended up with bed bug bites all over my legs.
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Extremely unprofessional. Couldn’t check in on time. Keycard didn’t work. Maintenance insisted on entering our room but we’re didn’t let them. Non smoking hotel but everyone seemed to be smoking right outside the building.
Business response:
Dear Anna, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Would not recommend at all not clean at all the whole place had a smell to it beds were very uncomfortable and did not seem at all like queen size
Business response:
Dear Benjamin, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Peoria - Sun City
How is Extended Stay America Select Suites - Phoenix - Peoria - Sun City rated?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City has a 3 star rating with 1,758 reviews.
When is Extended Stay America Select Suites - Phoenix - Peoria - Sun City open?
Extended Stay America Select Suites - Phoenix - Peoria - Sun City is open now. It will close tomorrow at 12:00 a.m.