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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s a scam I didn’t even stay here and they still charged me
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced. Your concerns are important to us, and we will share them with the appropriate team members. Thank you for bringing this to our attention. Sincerely, Hotel Management
Smells very bad like cigarette smoke all through the hallways and the rooms especially I couldn’t sleep much with the smell but I had no choice
Business response:
DearGuest, Thank you for your feedback. We’re sorry about the issue that affected your comfort during your stay. We understand how important a fresh environment is and will share your comments with the team to help address and improve this issue. We hope you’ll consider staying with us again for a better experience. Sincerely, Hotel Management
Worst stay ever!!1 The room smelled like smoke from the time I arrived. I asked for a non-smoking room. The second day was horrible. I had to open the window and spray Lysol, and turn on the fan in the bathroom in order to breathe. I found out that smokers were placed on the third floor and I was on the fourth floor. Why would management place smokers below a floor? Smoke travels upwards. There was construction taking place on the first floor, where I asked to be placed in the beginning. There was a man outside with a woman ... read more
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your room and surroundings didn’t fully meet expectations. While we aim to provide a comfortable and well-maintained environment, we understand there were aspects of your stay that caused frustration. Your comments have been shared with our team to help us improve guest satisfaction moving forward. Sincerely, Hotel Management
Lo peor
Business response:
Dear Guest, Thank you for sharing your feedback. It’s disappointing to know that we did not meet your expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
It’s a trap house, I checked in and I checkout the same night.
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Awful This hotel should be avoided at all costs. Unfinished drywall. Holes in walls. Odorous. Cheap and rickety beds and furniture.
Business response:
Dear Guest, We’re truly sorry to hear about your experience. The issues you described are far from the standards we aim to provide, and we deeply regret the discomfort and frustration it caused. Your feedback is crucial, and we’re addressing these concerns with our team to make the necessary improvements. We hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
This property was very unsafe, dirty walls and sheets had stains. People outside look sketchy. I felt bad for booking this hotel with my kids.
Business response:
Dear Guest, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Rest assured we will review this with our team to prevent similar concerns from ... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.