Extended Stay America Select Suites - Phoenix - West

Business response:

Dear Kelli, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We greatly appreciate your input. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We value your p... read more

Business response:

Dear Amber, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. We assure you that we have security on our property around the clock for the safety of all of our guests. Please rest assured we will review this with our team to prevent similar concerns from imp... read more

Business response:

Dear Don, Thank you for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jason, Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management 

Business response:

Dear Sebastian, We apologize for the disturbances caused by the various issues you encountered during your stay. We are sorry for the lack of consideration that had a negative impact on your achieving a good night's sleep. Unfortunately, our front desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely,Hotel Management 

Business response:

Dear Jorge, On behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management 

Business response:

Dear Amelia,We sincerely apologize for the issues you encountered during your stay. We are concerned to hear about the unpleasant conditions you described, including the mattress's cleanliness and state. Your feedback is invaluable, and we will address these matters with our team to ensure they are resolved promptly. Additionally, we will review this with our team to maintain the property and prevent such issues. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more pleasant expe... read more