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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE We had to place 3 of our employees on your hotel and it was embarrassing to receive videos and pictures of your horrible dirty place. Roaches were everywhere, mold, rust, dust, dirt… and we paid $295 a night? I was very disappointed and so as our crew.
Business response:
Dear Joshua, Thank you for taking the time to review our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Bad from the start The room was not ready. The only good thing was the lady at the counter made sure my room was kept for me. I had a concert to go to and would have missed the start if i waited to check in. The hotel was sold out for the night. The facilities outside were dirty. Overflowing trash and cig butts all over. The room was clean but no amenities. A bar of soap, no usual shampoo/conditioner. The tub faucet leaked bad. I had to put a bath towel around it so i didnt hear it all night. Not worth the time to call it in... read more
Business response:
Dear Ken, Thank you for your detailed review, and we apologize for the challenges you encountered during your stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Price was 150 but hotel was horrible bed is the n top of an old slingboard. No toilet paper in restroom n roach dead in bathtub. Halls are dirty. Smell of weed n people look like they came out of prison. We saw the place n check out within the hour
Business response:
Dear Ismael, We regret that we couldn't give you a better impression, and we apologize for not meeting your expectations regarding the condition of our property. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. It is disheartening to see that these issues compromised your plans with us, and we regret that you had to cancel with us. We take your concerns seriously and will address them to improve the overall guest experience... read more
Never have I felt so unsafe and disgusted in my life. I video taped the room. The sheets had cigarette holes in them. The floor was full of mud and the bathroom full of dirt and whoever’s hair all over the tub. They had one pillow and I waited two days of asking and still no pillow. The smell of weed and cigarettes all in the room. The hall had vomit and also the elevator with dirty towels on the floor in random areas. People outside yelling and fighting each other using profanity infront of the kids. This place is a nightma... read more
Business response:
Dear Suleman, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed ... read more
The room was not clean. I advised the front desk. They didn't have another room or anyone available to clean it. They cancelled the reservation, told me there'd be no charge but I've only been refunded a small amount.
Business response:
Dear Kendra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.