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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt very unsafe with all the homeless around the property. The room was extremely dirty and the deferred maintenance was very visible. Never again will I stay at this hotel chain.
Business response:
Dear Susan, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. Thank you again for sharing.Sincerely,Hotel Management
La verdad no me gusto nada en ningún aspecto, en las fotos te muestran algo que ni se parece al hotel. Muy sucio, camas súper viejas, instalaciones en pésimas condiciones! Es el peor hotel en el que me he quedado!
Business response:
Dear EMMANUEL, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management
I want to get my money back. This place wad flithy and roaches
Business response:
Dear Elidet, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. Please reach out to us at the hotel for any further assistance. We look forward to having you stay with us again so we can pr... read more
Room infested with roaches The hotel room was infested with roaches. There were bugs in the bed. The phone and most electrical plugs did not work. It was a very filthy hotel. The bed was small and uncomfortable. It was the most horrific hotel experience in my life.
Business response:
Dear Stephen, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Left after an hour. The bed looked like it was a futon frame/mattress. Blinds were all broken so people could see in the window. Then out came the cockroaches on the counter and under the sink. This was the last straw so left and stayed elsewhere for the night. Will not be returning to this location, but have had plenty of success in other extended stays.
Business response:
Dear Guest, Thank you for sharing your comments. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals. We value your business and safe travels.Sincerely,Hotel Management
The staff was very nice and friendly but not property was dirty inside and out. The parking lot was dirty and had poor lighting. Made the mistake to give them the benefit of doubt and still checking in the room was disgusting it smelled like we couldn't stay there we had to leave. The hotel looks nothing like the pictures online.
Business response:
Dear Esmeralda, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
1 Star The room was dirty not swept, the outlets for power didnt work in the entire room.
Business response:
Dear Danitza, Thank you for reviewing your experience. We apologize for not providing the clean, spotless room you expected upon arrival. We will share your feedback with concerned departments, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Expedia confirmation didn’t show up in the front desk. I am worried about other bookings I made with Expedia
Business response:
Dear Dhanasekharan, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.