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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They ran out of toilet paper and I had to go buy my own toilet paper
Business response:
Dear Tracy, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are valuable to us, and we will work to improve these aspects for a better guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Bad
Business response:
Dear Martha, Thank you for posting your review. We regret that we did not give you an exceptional experience during your stay and sincerely apologize for any inconvenience caused. We hope you will revisit so we can show you the outstanding stay you deserve.Sincerely,Hotel Management
Would not stay again Subpar cleanliness, bed was a mattress on a frame. It appears that many people live in this hotel long term.
Business response:
Dear Cassandra, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our relevant department. We hope you will give us another opportunity to serve you in the future.Since... read more
Never again Never again. Outside looks newer...inside NOT kept up. Smelly and filthey carpet down hallways. ROOM: Bare bines....pillows set on a table, no blanket at all...not on bed nor in room at all. Floor non carpet tacky/stickey. Bathroom - one bar of soap on tub, nothing nothing else. Had kitchen but no cups nor coffee or anything. Felt like a prison cell (or as i imagine) LOUD almost all night. We had event immediately after checkin, si when we returned ww expected to ask at frint desk for blanket and hand towls and c... read more
Business response:
Dear Marlene, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we sincerely apologize for any dissatisfaction during your recent stay. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Rest assured, we will review this with our team to prevent similar concerns from impacting future g... read more
I need a refund I canceled soon as I walked in
Business response:
Dear Stevon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
No
Business response:
Dear sait, Thank you for providing your feedback. We strive to ensure that every guest has a positive experience, and we sincerely apologize for any concerns you encountered during your stay. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.