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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I believe front office closed at 11pm. Outside parking lot was okay but nearby homeless sqatters. Bugs in the in room we were in (129) didn't have food in the room because of it.
Business response:
Dear Kayleigh, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sin... read more
I hate to leave bad reviews, but I feel like this is necessary. I had to ask for a refund after the first night. I have never done that before. The rooms are unbelievably dirty. There were bugs everywhere, both dead and alive. And the whole place smelled awful. To add on to it, someone burnt their food and set the fire alarms off in the middle of the night, although that is not their fault, it didn’t help their case. It was just not an acceptable experience. For one night assuming it’s a cheap stay on a road trip, fine, I ca... read more
Business response:
Dear Noah, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversight you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
They were over booked and we had to stay somewhere else how do i get my money back
Business response:
Dear Chandler, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Very dirty. Had roaches in the room. Sink didn’t drain, faucet didn’t turn off.
Business response:
Dear Guest, Thank you for your review and for choosing our hotel. We're deeply sorry to hear about your disappointing experience. Cleanliness and comfort are our top priorities, and we take reports of pests and maintenance issues very seriously. Immediate action is being taken to address these concerns, including thorough inspections and necessary repairs. Your feedback is invaluable, and we assure you that corrective measures are underway. We sincerely apologize for the inconvenience and hope for the opportunity to regain y... read more
Die Buchungsbestätigung von Expedia war nicht korrekt. Das Hotel war überbucht und wir standen mitten in der Nacht ohne Zimmer da! Vorab wollten wir im Hotel anrufen, um die Ankunftszeit durchzugeben. Das war nicht möglich, da niemand das Telefon beantwortete. Unsere Bitte, im Hotel wenigstens einen WiFi code zu bekommen, um woanders eine Buchung machen wurde abgelehnt, da wir ja keine Gäste seien (!?!?!?) Alles in Allem: Vollkatastrophe
Business response:
Dear Ralf, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincer... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.