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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at 10PM only to be told that there was no rooms available - despite having made a reservation. No notice was provided. Had to search late at night for another hotel. Highly inconvenient
Business response:
Dear Jason, We want to extend our apologies for not being able to provide you with a room. We completely understand that with no information about an overbooking situation and not being able to stay with us, it is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Place looks like a zombie movie When we arrived at this hotel after 15 hours on the road we decided to forfeit the cost of the booking and find another hotel. It was dirty, smelled, and was surrounded by homeless people.
Business response:
Dear Kevin, Please accept our apology on behalf of our entire team for not meeting your expectations during your visit. We deeply regret the inconvenience, especially concerning the cleanliness of our hotel and hotel location. We take your feedback seriously and will address the cleanliness issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable ex... read more
Very dirty
Business response:
Dear JUAN, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Bed too small and uncomfortable room was dirty and hot
Business response:
Dear Héctor, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. Also, we have noted your comments on the bed size for you... read more
Rooms need upgrades. Floors were dirty and laminate flooring was lifting all throughout the room. Bathroom tub was dirty and had hair in it. The worse part was seeing the roaches in the bathroom in the middle of the night. Front desk staff was not there when checking in (window was closed) nor was someone there in the morning when checking out. There was beer bottles and trash outside the facility, literally on the floor in the front entrance. DO NOT RECOMMEND FOR FAMILIES!
Business response:
Dear Bettina, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.