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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels No towels in my room there was only 1 big towel and one small one I called and never got an answer.
Business response:
Dear Maria, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we regret any delay in addressing your request. We appreciate your understanding and assure you that we will share it internally to prevent such occurrences in the future. Your comfort is important to us, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management
I was confirmed a room with Expedia and when I got there, there was no onsite attendant. Had to call to get one downstairs and when they finally came down, all she said :SORRY WE OVERBOOKED; it was pretty bad there anyways
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Hotel was dirty, unsafe, would never stay again.
Business response:
Dear melissa, Thank you for reviewing your stay. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep and safety of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping and security team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely ho... read more
As soon as you walk in you get a cigarette smell. Feels unsafe and got flooded so they couldn’t honor my reservation.
Business response:
Dear Marlene, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback, and we look forward to welcoming you soon! Sincerely,Hotel Management
I didn’t even stayed because the clerk was very rude and told me they had no rooms available that they were overbooked, I told her I had booked and paid my room she asked for my name and said oh you booked through Expedia? and I said yes…. she said called Expedia and tell them to give you your money
Business response:
Dear Aide, Thank you for sharing a review of your stay. We sincerely apologize for the inconvenience you experienced during your booking process. We take your feedback seriously, and we will address your issues with our staff to avoid this from happening again. While we understand your frustration, please be aware that booking-related matters are best resolved through the third-party platform Expedia, from which you made your reservation. They have access to your booking details and can assist you with a resolution. If there... read more
Nothing
Business response:
Dear Fredricka, Thank you for taking the time to leave your feedback. We never want to disappoint any of our guests, so we apologize for any issues you encountered during your stay. We want to assure you that we are wholly committed to enhancing our services and accommodations, and we hope you will visit again soon.Sincerely,Hotel Management
It was very dirty. A terrible odor throughout the hotel. Staff was very nice. Tub dirty.
Business response:
Dear Brandon, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We are glad that you liked our staff. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you.Sincerely,Hotel Management
I booked a room for 2 days , I arrived late to the property because my flight was delayed, when I got there at midnight I saw a message on the wall ( front desk ) CALL THIS NUMBER FOR RESERVATION. When a I called them they just said no rooms available but why if already pay for my room but the lady on the phone just say NO ROOMS AVAILABLE. So they rent my room to somebody else and I CANT GET MY REFOUD .
Business response:
Dear Juan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.