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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay again Bathroom needs updating,cigarette burns on bathtub. Shower hard to use. Bathtub very stained. Seemed clean. Poor bed. Non smoking room but cigarette smell still in room.
Business response:
Dear William, Thank you for your recent stay at our hotel. Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests; therefore, we are sorry for anything that was overlooked during your stay. We have shared your feedback with our team to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Check in profess was terrible after hours, waited an hour for someone to attend. There was a cockroach in room, it was stinky as people smokes, there was no shampoo and leaky shower. Will never stay in this hotel chain
Business response:
We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Horrible This place stinks of cigarette and it looks like its a place for bums. Im sorry but thats the filling I get.
Business response:
Thank you for your review and comments, Juan. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jacqueline. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Roaches Roaches in room. Small bed. Terrible smells in hotels.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings, Edward! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Service Desk was almost never open Lack of employee availability was the biggest issue. The service desk was unreachable for the majority of our stay. The front desk was closed for most of the day everyday (even though the listed open hours are from 10am to 8pm). We walked past the desk several times in the middle of the day and it was closed. The after hours call line was never answered, resulting in us not being able to check in the first night. Luckily we were able to find another place to stay the first night. Multiple p... read more
Business response:
I apologize for the inconvenience. We had an issue with the after-hours call center and have repaired the phone line connections. Rooms are not provided with cooking utensils and Terminix will be contacted. Thanks for the feedback.
Nothing
Business response:
Hello Sheila. We are so sorry that you did not enjoy your time with us, and apologize for any issues that led to the lower score. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.