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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very dirty. A terrible odor throughout the hotel. Staff was very nice. Tub dirty.
Business response:
Dear Brandon, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We are glad that you liked our staff. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you.Sincerely,Hotel Management
I booked a room for 2 days , I arrived late to the property because my flight was delayed, when I got there at midnight I saw a message on the wall ( front desk ) CALL THIS NUMBER FOR RESERVATION. When a I called them they just said no rooms available but why if already pay for my room but the lady on the phone just say NO ROOMS AVAILABLE. So they rent my room to somebody else and I CANT GET MY REFOUD .
Business response:
Dear Juan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I arrived at 10PM only to be told that there was no rooms available - despite having made a reservation. No notice was provided. Had to search late at night for another hotel. Highly inconvenient
Business response:
Dear Jason, We want to extend our apologies for not being able to provide you with a room. We completely understand that with no information about an overbooking situation and not being able to stay with us, it is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Place looks like a zombie movie When we arrived at this hotel after 15 hours on the road we decided to forfeit the cost of the booking and find another hotel. It was dirty, smelled, and was surrounded by homeless people.
Business response:
Dear Kevin, Please accept our apology on behalf of our entire team for not meeting your expectations during your visit. We deeply regret the inconvenience, especially concerning the cleanliness of our hotel and hotel location. We take your feedback seriously and will address the cleanliness issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable ex... read more
Very dirty
Business response:
Dear JUAN, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Bed too small and uncomfortable room was dirty and hot
Business response:
Dear Héctor, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. Also, we have noted your comments on the bed size for you... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.