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Extended Stay America Select Suites - Phoenix - West
- Hotels
- Phoenix, AZ
About this business
Location details
1360 N 43rd Ave, Phoenix, AZ, 85009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a very safe area I got what I paid for, room was not clean, beds ok
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Room was terrible The toilet kept running. The beds very uncomfortable. The staff never around at stated and posted times. Access to hotel was ok.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Business response:
Thank you rating our hotel
U get what you pay for. Room didn't feel clean. water leaked in bathroom from bathtub above. Beds and pillows suck. Tv remote didn't work. Wierd smells.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Disappointing This is a residence hotel. Absolutely no amenities! No housekeeping! We had to take dirty towels to the office to receive new ones. There was a stove and refrigerator, no coffee maker, no silverware, nothing.
Business response:
I'm sorry our hotel did not meet your expectations. We specialize in extended stays so we do things a little differently. I hope that if you ever find yourself in need of a long term stay, you will give us another try.
Convenient The hotel was decent. Rooms were pretty decent as well (they do look a little like the pictures). However, poor housekeeping! My boyfriend and I stayed for 4 nights and not once did housekeeping knock or come by. The bed was also uncomfortable! It was manageable but very discomforting. It was very loud too! One more thing, the walls were very thin and you could hear almost every room around. I would stay again but only for a night. NO LONGER, not worth it.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
First time I've ever refused to stay at a hotel. Didn't stay. We checked in, looked at the room, left to find other accommodations and subsequently canceled our reservation.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you did not stay with us. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
NO NO NO !!! This was probably one of the worst rooms I've ever stayed in. It wasn't cheap, it wasn't clean and the smell in the fridge was terrible. We had no cleaning service, no hand towels, no blow dryer, no lamps.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - West
How is Extended Stay America Select Suites - Phoenix - West rated?
Extended Stay America Select Suites - Phoenix - West has a 2.9 star rating with 979 reviews.
When is Extended Stay America Select Suites - Phoenix - West open?
Extended Stay America Select Suites - Phoenix - West is open now. It will close tomorrow at 12:00 a.m.