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Extended Stay America Select Suites - Provo - American Fork
- Hotels
- American Fork, UT
About this business
Location details
57 North 900 West, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Daily room cleaning not available. Had to come downstairs to reception for clean towels and bed sheets. Unfriendly staff. Always smoking outside door by staff
Business response:
Dear Margarito, We appreciate you being our guest and posting your candid review. Our housekeeping services are provided once a week to guests staying eight or more nights, respecting the privacy of their home-like living. However, these services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. We have shared this concern with our front desk staff to ensure we communicate this better to our future guests. We hope you will acc... read more
You get what you pay for. Water from the pipes is very dirty and murky. There was trash on floor upon arrival. Staff was kind. Side exit has a cigarette area that’s very close and you can still smell it with the doors closed. Lights are very dim.
Business response:
Dear Bernadine, Thank you for sharing your feedback with us. We appreciate your honest comments about your stay and apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room, and we are dedicated to providing every guest with a fresh, clean suite. Therefore, we are disappointed that this was not your experience. We will address this with our team and ensure that our guests have a comfortable and pleasant stay. We hope you will give us another opportunity to show you the flawless, ... read more
The hotel is conveniently located. Yes, it is a low price hotel, but there is no excuse to have the hallways smell so much like smoke and the room´s smell is terrible. The pillows smelled so bad, I asked for a change and there were no other pillows in the hotel. The staff was very friendly. I checked out one day earlier because I really could not stand the smells, specially the pillows.
Business response:
Dear Ivonne, Please accept our apologies for the overall disappointing experience at our hotel. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for oversights during your stay. We have shared your feedback with our housekeeping staff to ensure this is not repeated. Thank you for appreciating our staff and for mentioning our convenient location. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to our city.Sincerely,Hotel Manage... read more
I would not recommend staying here. It smelled like cigarette smoke and there is not a 24 hour front desk.
Business response:
Dear Marcie, Thank you for staying with us and sharing your experience. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management
The best was decent. But although there were non smoking signs through out the motel, it reeked of smoke and really affected our throats and lungs since we are allergic to cigarette smoke.
Business response:
Dear Brat, We appreciate the valuable feedback about your stay. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. Thank you for bringing this to our attention so we can address it immediately. It was our pleasure to host you, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management
Terrible. Also we forgot chargers know where we left them called to retrieve and they said they weren’t there. So they are not honest either
Business response:
Dear michelle, It wasn't very reassuring to read your comments concerning your stay at our hotel. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. The article is recorded and kept under lock and key in hopes of finding its rightful owner. That said, we understand your frustration and assure you that you will undoubtedly be contacted if your lost item is recovered. We hope to restore your confidence in our hotel on your next visit to the area.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Provo - American Fork
How is Extended Stay America Select Suites - Provo - American Fork rated?
Extended Stay America Select Suites - Provo - American Fork has a 3.4 star rating with 1,002 reviews.
When is Extended Stay America Select Suites - Provo - American Fork open?
Extended Stay America Select Suites - Provo - American Fork is open now. It will close tomorrow at 12:00 a.m.