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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in on 7/31. -8/10 the very first night was difficult to sleep due to noise from upstairs. We spoke with the hotel clerk the next day as well as days that followed and she said we would get moved to another room. We were told no rooms were available when I asked about the room change again. We went upstairs several times About the noise and it just seemed to get worse. I spoke with the manager on 8:/9 and was told we would be compensated monetarily by check out and that didn’t happen. I have sent a few follow up me... read more
Business response:
Dear Trina, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team and provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The outside of the property is nice with lots of parking. The staff i saw was nice. My room was not very clean in some areas. Near the couch it looked like cereal had been spilled, and i found a childs size snack bag under the edge of the couch when I was placing a cockroach bait. I saw approximately 10 cockroaches, one of which was an adult.
Business response:
Dear Bradley, Thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. As you mentioned that you liked our property ... read more
I had two bookings because Expedia would not allow me to book past 30 days. So to extend, I had to book the same room twice and come down to the front desk to check out and check in again. I stayed at this property from Saturday June 10, 2023 to Wednesday July 26, 2023. That is a total of 46 days. Housekeeping only came by once during those 46 days. And...they only came that one time after I made three trips to the front desk telling them I have had no housekeeping. When I first checked in, I was given a room that already ha... read more
Business response:
Dear Willie, Thank you for reviewing our hotel. Our priority is customer satisfaction, and we are disappointed that we failed to deliver during your stay. We are sorry to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We understand your frustration regarding the various issues you described. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. T... read more
Only good thing is there were no bugs.. in my room at least. I was hoping to use the kitchen since I planned on staying for a week, but they didn’t have any pots and pans or utensils. I was locked out of my room and to my surprise there is nobody on site from like 10pm or 11pm u til 6am.. so I had to sit in the hallway for 5 hrs u til someone came in for their shift. Highly upsetting. I left the following morning. I would never stay here again.
Business response:
Dear Michell, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy and the staff not being available at the time of your need for assistance. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We will ad... read more
Wear the respiratory! It was horrible and very stinky. Their odors was strong smoked and molds. I just got out of this hotel for just 1 night out of 12 nights.
Business response:
Dear Guest, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We are sorry that these issues compromised your stay, and we regret you had to leave sooner than anticipated. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow ... read more
53.00 was taking off my card way after I had already paid .
Business response:
Dear Tremain, We are sorry to learn about your concern, and we are evaluating the situation to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for any further assistance regarding your charges. We are sorry for the inconvenience, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
Arrived before checkin to be rudely and disrespectfully treated by manager Kim. Woman has not common decency and should not be employed anywhere.
Business response:
Dear Vanessa, Thank you for taking the time to review your stay with us. We apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We are genuinely sorry for the issues you experienced on arrival at the hotel and for not providing the exceptional service you deserve. We want our guests to see our dedication in everything we do; We hope you will allow us a second chance to r... read more
No breakfast is provided. Smells terrible.
Business response:
Dear Bisi, Thank you for being our guest. We constantly endeavor to ensure that our area is clean, fresh, and up-to-date for our guests to feel happy and relaxed and enjoy their hotel experience. We are sorry for not meeting your expectations. Our team is working on reviewing the room and taking action. Also, we regret that you could not enjoy our available complimentary breakfast. Please let us share your feedback with the team to check what went wrong. Although your experience is not typical, we have room to improve, and y... read more
Very smelly room, stained mattress, stained carpet . This place was not with the money spent. Need improvement . And refurbished. The checking lady was very nice
Business response:
Dear Rosangel, Thank you for choosing our hotel during your recent visit to our area. It is good to know you were pleased with the check-in team and the process. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your comments have been shared with our housekeeping and maintenance team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.