Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.

Business response:

Dear Eugena, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improv... read more

Business response:

Dear Gopinath, thank you for choosing us. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Please consider giving us a second chance to show you our hospitality.Sincerely,Hotel Management 

Business response:

Dear Jacob, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Courtney, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management