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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms, Bathroom, the smell of cigarette thru the building. Room was even worse. Bugbeds also present on the pullout couch. My son woke up full of bug bites. Hundredths of cigarette butts as you go into the main entrance.
Business response:
Edgar, thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards for the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Also, we will utilize your comments to enforce our no-smoking policy more effectively. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Refrigerator and carpet dirty Refrigerator was dirty as well as carpet. Chairs were stained. No morning coffee available. Requested silverware at front desk. Associate said would be 15 minutes. Walked up front and associate was on a personal call. Found some plastic ware in vehicle. Some lights were out in room. No ice machine.
Business response:
Jordice, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying... read more
Convenient. Friendly staff. Looud trains going by in the middle of the night. Furniture is broken, water drains are slow, everything is like 30 years old. Needs renovation.
Business response:
Patrick, thank you for being our guest, and for providing us with your feedback. It is unfortunate to hear you did not enjoy your overall stay with us. We appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The couch had holes in it. The tables had what looked like drill holes in it. Have to get the coffee machine from the front desk The carpet was cut up and stained There was nails and screwdrivers in the grass where I would walk the dog. And you can see there are some People who actually live there full time.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Awful It was very low class people fighting in parking lot people doing drugs in back of building
Business response:
Raul, we appreciate you bringing these concerns to our attention. We are grateful for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.