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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay a bit extra and stay somewhere else Booked for only one night as we were traveling from PA to ATL and needed to catch some zzz's. We walked in and the place smelled like fish. The check-in area was very small but looked decent & clean. However once we got in the room, it smelled of cigarette smoke, it was outdated, it looked like a I walked into the 80's with the popcorn ceiling, the couch and chair looks like it had it, the carpet was dirty....even though I used sanitizing wipes everywhere it just felt icky! The bed was... read more
Bad shape My uncle comes down monthly for doctors appointments. I requested 1st floor , they put me on 2nd and I called again next day to move 1st floor they didn’t until I came in and made a fuss. He is in a wheelchair and thy put him at last room at end of hall. I will not stay at this location again, the quality has gone dow tremendously. Broken sofa was the an insult to moving to first floor.
Business response:
Alnisa, thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you in the room of your choice and apologize for the concerns you had with your room. We will share your comments with our maintenance issues and make sure the problem is resolved. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I chose this hotel because it was closest to the airport, had extended parking and a shuttle service. It was very close to the airport however does not offer parking or a shuttle service. The room was non-smoking but reeked of cigarette smoke. The overall cleanliness was poor even from the lobby there was a terrible stench. There were people fighting outside of my window in the middle of the night and I could hear everything. Pay the extra few bucks and stay a couple of miles further away, it was not worth it.
Business response:
Thank you for being our guest and for reviewing your stay. We regret the noise disturbance you encountered and apologize for not providing the refreshing room you were expecting upon arrival. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
puro drogadicto muy mal, ese hotel decayó por completo, es nido de drogadictos
Business response:
Jose, thank you for your review. We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
DO NOT STAY HERE IF ON BUSINESS Showed up on Sunday, was booked till Friday. First night a man and a woman arguing right outside my door. Political BS i believe. Told man next day about situation, he say nothing can be done about it. Monday was fine and quiet. But rest of week was a big party. Went to office to complain a few times but girl says nothing she could do about it. Had to leave early in the morning to drive home because of the slamming doors constantly along with loud talking in the hall. As i left, watched more p... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the noise issues you encountered. Moreover, we are sorry our front desk could not resolve it to your satisfaction. We understand your frustration and have shared your comments with the appropriate individual to make sure we better serve our future guests. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Business response:
Elias, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Could do better on cleaning ood coustmer service Good coustmer Servise but gt a messed up room pee all around toilet dirty under wear was in bed bathroom went clean
Business response:
Thank you for the feedback. Although you liked our staff, we are sorry for the issues you encountered with the cleanliness in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
This hotel was the worse I ever stayed in. The pullout mattress was stained with only God knows what... Stayed with 4 children and even my kids were ready to go home. The shower/bathroom was dirty with molds. The room had an odor that was indistinguishable. I was told because of the inconvenience of all the complaints I would be refunded one night stay the morning I was leaving no one showed up for work at the front desk to speal with..... I will never stay here again!!!!!!
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing fresh, clean, well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We value your feedback and hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.