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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At least the bed was comfy? Every SINGLE person that was in the lobby while we were checking in had an issue, so I was nervous from the start. The woman at the front desk was understandably frustrated, but there was no need to address me in that manner, I just walked in. We kept getting locked out of our room, the wash cloths and towels were dingy, we had to ask for a garbage can for our room, they had the same four hard muffins and handful of Nature Valley bars MY ENTIRE STAY for breakfast. This place was a HEADACHE
Business response:
Alyse, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Business response:
Thank you for your feedback.
The building is poorly managed. Blood and other body fluids on carpet, walls, ceiling, beds, etc. Towels and linens were nasty. Smoke detector hanging from wire. No water or breakfast offered, "since management did not have time to go to the local Walmart." Staff are rude and never available for assistance. Horrible experience.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Horrible stay!! The room was outdated. The room had NO cold water in the shower or sink!
Business response:
Katie, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We have alerted our maintenance team about the shower, and they will check the water temperature. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Terrible Stay We rented 2 rooms for 2 nights for family and friends. Arrived 5pm and one room hadn’t been cleaned yet. We were given a different room. Next morning discovered only scalding hot water coming out of faucets. When asking for a room change, the next room had only COLD water. We will NEVER stay or recommend this hotel to anyone. Our kids go to UNC and we have many more hotels in our future. We will not EVER choose Extended Stay America!
Business response:
Deborah, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Room was not clean upon arrival. Broken drawers in the kitchen, the range/stove was dirty, and the lighting was off, bulbs not in good working condition. Hot water in shower not up to temperature, and AC unit not in good working order. Checked in, piss poor customer service, as if no one carried rather there were guests or hot. Certainly will not be staying at this property again
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel ... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Absolutely filthy! Absolutely filthy...lobby, hallways, elevator and room!! Mirrors weren’t clean. Hair in sink and shower. Blood stain on floor.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will give us an opportunity to restore your confidence in u... read more
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.