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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel did not have a pool which was shown in the pictures during booking. The room smelled bad and they did not have the extra items listed on the card in the kitchen area. The take breakfast was not available at least 2 mornings and the front desk was often not supervised.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to host you back soon. Sincerely, Hotel Management
Not good You get what you pay for, once I got to the room, the clerk told me that they didn’t have a room after I had already paid for the room!! Then he “rechecked his list and found his “last” room that he had just moved someone out of because the tv didn’t work. So once I got to the room I had no working tv-which was fine, but the room wasn’t clean at all, the refrigerator still a half gallon of milk from the last patrons, the shower still had old soap in the holder, and there was food crumbs all over the counter and the ... read more
Business response:
Please accept our sincere apologies for the inconvenience you had at the time of check-in and the cleanliness issue you encountered in your room. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service levels going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service. Sincerely, Hotel Management
Very Surprised and very Disappointed We checked in at about 12 am June 9 2018. Air conditioning in the room was busted . The room was cool when we got there. At 3:30 in the am woke up to puddle of water in the floor. Using the towels to get up. When we got up at 7am to bathe the rags had red silky hair on it and we didn't notice it til after I bathed . Which mad me so upset. Then after really investigating the tub, we noticed red hair was every where behind the shower curtain. The bathroom wasn't clean. So we started pulling... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
The staff members were very friendly. I’m sorry but that’s it for the positives. The room stunk, like really stunk, like old curry and Indian food, like takes your breath away and makes you nauseous stink. I had to wash my CLEAN clothes when I arrived home because they stunk after being in the room overnight. The carpet was so soiled and matted down I didn’t dare take my shoes off. The toilet was not bolted down so it wobbled violently when you sat on it. The bed was terribly uncomfortable and the sheets were too small, they... read more
Business response:
Sarah, thank you for the review. We are pleased to know you liked our friendly staff, but we are sorry that the odor in your room ruined your stay. Your feedback has been discussed with our housekeeping team to ensure the room receives a deep cleaning so that our future guests never experience this problem again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Funny smelling Outside building is beautiful. Went to room. Room smell was smoking room. I did AC. Wood floor was sticky.
Business response:
Bobi, thank you for being our guest. We are pleased to know you liked our beautiful property, but we are sorry for the inconvenience you experienced in your room. Your feedback has been shared with our housekeeping staff to be more diligent with their work so that this problem gets resolved soon. We appreciate your business and hope to see you again so that we can make it up to you. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The hotel was okay but the refrigerator was not cleaned it had food in there maybe from the previous guess also the bathroom was dirty..I expected better accommodations
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Not worth it
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, Hotel Management
For the rooms to be non smoking it smelled completely like smoke. The first room I went into smelled like a dead body or something had died in there. The second room had “cigarette” holes in the comforter and dirty floors with dead bugs.
Business response:
Tyler, thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness and the odor issue. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.