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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no bedding linens for the pull out sofa - nor pillows. The sinks were not cleaned out and there was hair in the showers. It was a non smoking floor but the hallway retched with smoke. The front desk was able to assist.
Business response:
Thanks for being our guest. We apologize for the housekeeping issues you encountered while being here. We are concerned about your experience and have discussed it with the appropriate team members in our organization to improve our service levels going ahead. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Hotel rooms and halls were dirty, especially the floors and carpets. The bed had about a 3 inch sag in the middle. Our original room at check-in had a overwhelming odor of smoking. We asked for another room and switched.
Business response:
Ray, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managem... read more
Marijuana Hotel From entering the door on day 1 and exiting the hotel smelled like weed. My bathroom had hair all over the floor. During my 8 day stay, they never cleaned the room. Dogs barking all night. This location was the worst I've ever stay for extended stay and I do travel often and use the brand. If I had not booked thru Orbitz, I would not have stayed here.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Horrible- Not a Marriot or other good hotel Nasty place. 1st room reeked of smoke so bad, had to ask for another room. Second room had both facets leaking drip, drip, drip all night. Had to turn on the AC fan to drown out the drip. Huge Booger on the edge of the shower/tub enclosure GROSS! . sink facet could not be turned to anything besides cold. Carpet dirty, and vinyl floors sticky wherever I walked. This was horrible. If this is what extended stay hotels are all about, count me OUT!
Business response:
Please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We booked this hotel as a quick place to turn in and get some rest upon arriving to Durham, NC for our family weekend trip. We had high hopes and great expectations as the pictures and description online really built this establishment up to be quite nice for the price. We were severely let down. Immediately after entering the building we were hit with a chaotic and very unprofessional environment. From the pungent smell of marijuana to the banging coming through the walls and unbehaved children allowed to run and scream dow... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Celena, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Donald, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your rating, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Dirty room The room was not cleaned very well. There was mold on the caulking around the tub.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Worst extended stay I have stayed at I have stayed in a couple of "Extended Stay" hotels.. this is my worst Pros - You got to stay :) Cons - Internet was down, and they gave a 1800 # to call to, but didn't help. Breakfast was as good as not there (quaker oats w/o milk, no muffins, fruits only in a poster ). Rooms smell of smoke (even though it claims non-smoking). there is a notice kept at the door, requesting people not to smoke, there is an ashtray right below it. No doubt the passive smoke enters the hallways, and it sme... read more
Business response:
Sabya, thank you for staying with us and for showing your loyalty towards our brand. We truly care about ensuring the comfort of all our guests, so we apologize that we fell short in your case and for the inconvenience you encountered while you were here. We work hard to provide a clean and comfortable environment and we are sorry that the smell compromised your experience. We have shared all your feedback with the concerned teams in an effort to improve our service and facilities. We would like to regain your trust and hope... read more
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.