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Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4610 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Depressing atmosphere unless locked in room Priced high for no "real" frills hotel. Good for having a place to sleep. Not much of a continental breakfast. More like a grab & go. Gym consisted of 3 pieces of equipment. Parking lot & hallways were filthy & littered with trash, but the room was surprisingly clean. The receptionist was available 25% of the time & only with a hard knock on the front counter, but was pleasant when she was available. No kitchenware available in the room & didn't want to hunt down service to get it.... read more
Very Dirty, Shabby Condition Non-smoking rooms smell like smoke. Room had a plastic bag over the room's smoke detector and a cigarette butt in the kitchen sink. There are no kitchen utensils - that is extra. The sheets were extremely unclean - gross. Chairs were dirty, wouldn't sit on one. Mountains of trash in the stairwells. Obscene graffiti in the elevator. After viewing all of these conditions, we promptly checked out and found another hotel in the area.
Business response:
Your review recently caught our attention. Please accept our apologies on the condition of your stay. The many inconveniences you endured are unacceptable. Our housekeeping staff will be further coached on cleanliness so that an experience such as your does not happen again. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
very uncomfortable
Business response:
Thank you for bringing your experience to our attention. Please accept our apologies that you were uncomfortable. We will work on doing a better job with accommodating all guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Could you please wait for 30 or 40 minutes. My daughter and I flew into town late in the evening, picked up a rental car and drove over to our reserved room. Upon arrival the desk clerk informed me that their system was down and it would be a few minutes. So we went back out to the car and got our luggage. Next, the attendant sat down to cash out his drawer while we stood there waiting for assistance. Then another employee asked for our reservation info and said he did not know what room to give us. I suggested that they iss... read more
Business response:
Apologize for you experience. And please know we have taken great strides as a results of you insightful review to truly make our Hotel a home away from home.
Horrible experience. Very unclean. AC broken.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry to hear that you were not provided with best experience due to maintenance and cleanliness issues. Our staff has been addressed on making sure all issues are fixed and reported promptly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The room was disgustingly dirty.
Business response:
Apologize for you experience. And please know we have taken great strides as a results of you insightful review to truly make our Hotel a home away from home.
Awful. Nobody at Front Desk for Check In I arrived exhausted at 12:05 AM and there was a sign on the desk saying that the attendant had stepped away from the desk, but would return. Nobody ever showed up. I called Extended Stay America, they have another location one mile away. They could not transfer me to that one and my original reservation could not be refunded. They called the front desk from the national HQ. No answer. Left a message for the manager. No luck. By 12:55 I booked another local hotel. Huge waste of time. E... read more
Disgusting Check in was ok but when I went to see the room beds weren't made and it looked like someone just had sex on them. So I went back to the front desk and got a refund.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you endured cleanliness and were inconvenienced. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bed bugs... I chose to stay here based on the great price and relative proximity to downtown Durham. Within a few days I noticed a rash developing over my body which I naively neglected to realize were bed bug bites. Otherwise the hotel was nice, but the fact that for the first time in my life I was bitten by bed bugs and subsequently had to worry about their transfer to my own home, would NEVER stay here again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The incident you endured is unacceptable. Please accept my sincerest apologies. Our contractor has be contacted to treat the room you reserved immediately. I am so sorry about your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd.
How is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. rated?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. has a 3.3 star rating with 1,294 reviews.
When is Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. open?
Extended Stay America Select Suites - Raleigh - RTP - 4610 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.