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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall Good Stay Very good customer service, clean and comfortable room. The only problem I encountered was.... The parking lot was completely full when I pulled in, which I don't believe was the fault of the Extended stay hotel...I believe non paying guests were parked overnight on Thursday..no parking issues Friday evening. Saturday
Business response:
Charles, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad to hear you enjoyed your stay and our accommodations and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Lillian, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Laveon, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Henry, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Fred, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
The ac wasn't as cold as it should but overall the room was great
Business response:
Thank you for choosing Extended Stay America. We are pleased that overall you enjoyed your stay at our hotel. We are glad you liked your comfortable suite. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
comfortable The stay was very peaceful and comfortable.
Business response:
Theresa, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Dealing with the front desk in the morning and the evening is great. They are very friedly, helpful and they are always available. Nights on the other hand is very different. I have a tendency of leaving my key in my room at night. The past two nights i left my key in my room accidently before work. The first night, I waited 15 mins before the FD clerk came around let me in. (They lock the lobby at night). The second night, i was locked out for close to two hours.
Business response:
Christopher, thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our front desk associates. However, we regret to read that our staff was not available during the time mentioned. We have shared your comments with them to be more diligent going forward. We value your feedback and hope to have you back with us again. Sincerely, Hotel Management
visiting Upon checking in they didn’t accept cash. Hotel room top locked was broken and AC wasn’t working and connecting to tv wasn’t working because we did not want to watch basic cable. The good part is that they lock the door at night to prevent unauthorized ppl coming in and it was clean.
Business response:
Ryan, thank you for being our guest at Extended Stay America. We are glad to know you liked the cleanliness of our property, but we are sorry for the issues you encountered in your room. Your comments have been shared with the maintenance team to fix the problems. We appreciate your business and look forward to seeing you again for a perfect experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,374 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.