This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. The service was good but the rooms and beds were not that good.
Business response:
Thank you for staying at our property and for sharing your review. Although you liked the service provided by our team, we are sorry as you were not happy with your room and the bed. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
The tiniest bottle of shampoo for an extended stay place.
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Everything was just ok. The staff could have been more friendly and helpful.
Business response:
Thank you for sharing your experience at our hotel. Although you had an overall satisfactory stay, we regret our associates were not able to deliver the excellent service you should have received. Your feedback for the service will help us improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
I stayed in the deluxe room, bed and sofa bed. It was very spacious and clean. Smoke free also. Full oven. The refrigerator did make noise but it wasn't too bad. The staff was so nice and polite. Good environment. And very quiet. Will definitely stay again for sure.
Business response:
Thank you for the excellent review of Extended Stay America. We are thrilled to know you loved your well-equipped room and that you were impressed with the service provided by our superb associates as well as with the ambiance of our property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
比较偏僻，离市内旅游景点比较远。酒店前台服务人员态度非常好，有问必答。带厨房的开放式房间对家庭比较合适，厨房有微波炉冰箱和炉盘但是没有任何厨具和餐具（不知道是不是要从前台租用？）。早餐只有咖啡茶和mif fin, 太简单了。
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our calm atmosphere which made your stay a relaxing one and that you were highly impressed with the service provided by our team. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
We had a nice stay, we had some problems with the restroom, but someone on staff came and helped us out...he was very courteous, cordial, and kind
Business response:
Dear ESA customer, thank you for staying with us and hope to say you again.
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.