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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel said they offered continental breakfast, but was told by employee they ran out of everything but oatmeal packets and coffee.
Business response:
Stephen, thanks for choosing Extended Stay America for your visit to our city. Although you had a pleasant stay with us, we are sorry you weren’t able to take advantage of our breakfast offerings. Your feedback is shared with the concerned team to find out what went wrong and to ensure this doesn’t happen again. We appreciate you being our guest and hope to welcome you back again soon. Sincerely, Hotel Management
when we got to the hotel sumbodey jas has used the room Window was open Was smellim lilke somebody had smokef there Brekfist was not brekfist but only snackt
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had a good time here and that your overall experience was pleasant. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Michael, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Sleep Only The inside is rather dark - both the room and the lobby. Bathroom was clean. Kitchen and furniture we're outdated. Front desk was friendly.
Business response:
Thank you for choosing our hotel for your recent stay. We are happy to read you liked the cleanliness of bathroom as well as our overall service. That being said, we are sorry for not meeting all of your expectations. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America. It's so nice to know how much you enjoyed your stay, and that we exceeded all your expectations. Thanks for being our guest, and we look forward to your next visit. Sincerely, General Manager
Business response:
Thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Comfortable Stay The hotel could use some updated furnishings. When a hotel looks nice people gravitate toward it. Looks like the hotel is making efforts to make it look nice. Cleanliness was fine. Could be better. There isn't a seasonal pool anymore. We had a large room. Which was nice and spacious. Relaxing. The control barely worked. Had to press the power button many times to turn off the tv. Towels and sheets were scratchy. Good AC. Pleasant gentleman behind the counter. Beautiful eyes too.
Business response:
Thank you for your nice review of Extended Stay America - Richmond - Innsbrook. We are glad to know you were pleased with most aspects of our hotel and had a comfortable time with us. I have also shared your feedback with the appropriate teams to see where we can make improvements. We hope to welcome you again in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 865 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.