This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel for a Great price! I was really pleased with the set up and cleanliness of the room. The staff was very pleasant and professional. I have stayed in more expensive hotels that did not possess the same quality and amenities. I will definitely stay again!
Business response:
Tracy, thank you for staying at Extended Stay America. We are thrilled to know you liked our courteous service and affordable rates as well as your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in was a nightmare they weee overbooked and giving people room keys to rooms that had people sleeping in them
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Patrick, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Rhonda, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Fred, thank you for your five-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
With my family The instalations aren't clean, and the staff are very 'impersonal'. The litle breakfast was not good. The towels were old and heavy.
Business response:
Richard, thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thank you again for your feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
December 2017 Stay This was a convenient place to stay to the Innsbrook / Short Pump area. For the price it was adequate an located in a secure area. There is only coffee and breakfast bar in the morning.
Business response:
Thank you for being a guest at our hotel. It’s good to know our location was ideal for your needs and that you also found us to be a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Decent hotel for the price. The hotel was competitively priced but they could use some remodeling in the hallways. Also they listed a continental breakfast, but had none and a sign that let you know they were out of coffee and creamer. That was what really sealed the deal for me.. no coffee!!
Business response:
Eric, thank you for choosing our hotel. Although you had an overall pleasant stay and were impressed with our affordable rates, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 865 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.