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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America. It's so nice to know how much you enjoyed your stay, and that we exceeded all your expectations. Thanks for being our guest, and we look forward to your next visit. Sincerely, General Manager
Business response:
Thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Comfortable Stay The hotel could use some updated furnishings. When a hotel looks nice people gravitate toward it. Looks like the hotel is making efforts to make it look nice. Cleanliness was fine. Could be better. There isn't a seasonal pool anymore. We had a large room. Which was nice and spacious. Relaxing. The control barely worked. Had to press the power button many times to turn off the tv. Towels and sheets were scratchy. Good AC. Pleasant gentleman behind the counter. Beautiful eyes too.
Business response:
Thank you for your nice review of Extended Stay America - Richmond - Innsbrook. We are glad to know you were pleased with most aspects of our hotel and had a comfortable time with us. I have also shared your feedback with the appropriate teams to see where we can make improvements. We hope to welcome you again in the near future. Sincerely, General Manager
It was ok Nice staff but only one person working. They gave us a room that had other people's stuff in it. Trey had no more 2 bed plus sofa rooms so we had to split up into 2 rooms which was fine. Rooms didn't have extra pillows or sheets for the sofa bed. Just a little more hassle than we're use to
Business response:
Thank you for your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to work more diligently in the future. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Hotel was fine. Clean, friendly staff, decent area.
Business response:
Jennifer, Thank you for your nice feedback about Extended Stay America - Richmond - Innsbrook. We are glad to know you liked our convenient location and that the courteous service provided by our staff added to your comfort. We hope you will make us your home again whenever you are back here. Sincerely, General Manager
I thinks the of the hotel location is good but the hotel needs some upgrade and some renovation, the rooms and the staff inside are outdated.
Business response:
Thank you for being our guest at Extended Stay America - Richmond - Innsbrook. We are pleased to know you enjoyed your overall stay and that our location was perfect for your visit. However, I am sorry we missed meeting some of your expectations and regret the inconvenience it caused. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Not perfect, but quite good. It was clean, quiet, and very comfortable. A drawer in the kitchen was broken, but didn't affect my stay. The microwave is very old and visibly worn, but functional. Not perfect, but certainly above average.
Business response:
Nathan, thank you for being our guest at Extended Stay America - Richmond - Innsbrook. We are glad to read you were overall pleased with your well-appointed room and had a comfortable time with us. We hope to have the opportunity in the future so we can deliver you an exceptional experience. Sincerely, General Manager
Comfortable stay Such a nice, clean, comfortable stay and the price was a good value.
Business response:
Lloyd, thank you for your feedback. We are delighted to know you loved the cleanliness of our property and found us to be a great value. We hope to welcome you back soon at Extended Stay America - Richmond – Innsbrook. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 4.4 star rating with 808 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.