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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was smelly and old.
Business response:
Dear Guest, We sincerely apologize for the concerns you experienced with your room. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, providing us with valuable insights into specific areas. We hope to have the opportunity to make your next stay with us outstanding in every respect. ... read more
The hotel offer NOTHING. Why stay at an extended stay where you have to go buy pots, pans, plates, forks, spoons, glasses. There was nothing at all provided not even a coffee pot to have coffee. The room key stopped working when I went out to my car at 8:00 a.m. and when I went up to the lobby desk there was a metal door rolled down and they were closed. I had to sit in my car until I could wake my friend up in the room to let me back in very very unacceptable horrible stay and will never stay again
Business response:
Dear Carien, Thank you for sharing your experience. We appreciate your candid remarks and regret that your stay did not meet expectations. We understand the importance of convenience and comfort, and we apologize that certain aspects of your visit caused frustration. Your feedback has been shared with our team as we continue to work on improving our services. We hope you’ll consider giving us another opportunity to provide a more pleasant and accommodating experience in the future. Sincerely, Hotel Management
This hotel was so gross, we couldn’t stay. We immediately canceled our reservation and booked a room at a different hotel. The lobby was disgusting, the room was disgusting. The people who checked in behind us also immediately canceled after they saw their room. Please take my advice and don’t book here!
Business response:
Dear Guest, Thank you for sharing your honest feedback. We deeply regret that your experience fell short of expectations and led you to cancel your stay. We sincerely apologize for the condition of the lobby and room, as this falls short of the standard we strive to maintain. Please know we are taking your comments seriously and working diligently to improve cleanliness and overall guest experience. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects our commitment to... read more
Me and my family stayed but didn’t feel like it was clean enough everything was dirty , the hallways , carpet , the elevator as well we won’t be coming back
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and that the cleanliness standards were not met during your visit. We understand the importance of a clean and welcoming environment, especially for families, and we are genuinely sorry for the disappointment this has caused. Please know we are actively working to improve in these areas. We hope you might consider giving us another chance in the future to provide a better experience. Sincerely, Hotel Management
Poor place
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry that your visit did not meet your expectations. It’s always our goal to provide a welcoming and comfortable environment, and we regret that we fell short during your stay. Your comments are important to us and will be used to support ongoing efforts to enhance the overall guest experience. We hope for the opportunity to serve you better in the future. Sincerely, Hotel Management
False advertisement, rugs very dirty and smell. Nothing in the kitchen, had to go buy plasticware. No breakfast as advertised, no coffee. Not even soap or shampoo. No ice , l Had to ask for towels. No iron. No broom to clean. The worse place I ever stayed
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not reflect the standards we aim to uphold. Your feedback is taken seriously, and we apologize for the frustration and inconvenience you encountered. We are actively reviewing the concerns you mentioned to ensure they are adequately addressed. Your comments help guide necessary improvements, and we hope to offer a more satisfactory visit in the future. Sincerely, Hotel Management
Disgusted and unhappy with our stay! This was one of the worst experiences I have ever had. The only person who paid attention to our complaints was the front desk woman (not the male). The floor was sticky as if it had not been washed, feces on toliet, dirty blankets, dishwasher broken and lid fell on my daughter's arm. Advertised free breakfast and there was none, not even coffee. We wanted an efficiency so we would have a kitchen but upon arrival we were informed dishes were not provided and we would have to pay $40 for a... read more
Business response:
Dear Guest, We deeply regret that your recent stay did not meet expectations. Your experience is concerning, and we sincerely apologize for the cleanliness issues and the other challenges you encountered. We take guest feedback seriously and will address the points you've raised with our team to prevent similar situations in the future. We are committed to providing a comfortable and welcoming environment and hope to have the opportunity to offer you an improved experience should you decide to return. Thank you for bringing ... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.