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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is very bad conditions and also bathroom conditions very bad and lot of mosquito I recommend no good
Business response:
Dear Arif, Thank you for bringing your concerns to our attention. We sincerely apologize for the discomfort you experienced during your stay. Maintaining a high standard of cleanliness and guest satisfaction is very important to us, and it is disappointing to learn that we did not meet those expectations. Your feedback has been shared with our team so that the issues can be addressed promptly. We appreciate your input and are committed to making the necessary improvements. We hope you will give us another opportunity to prov... read more
This was the definition of a seedy hotel. While the guy at the front desk was fabulous, this hotel was so terrible that we ended up leaving and deciding to drive through the night to get to where we were going. There was a horrendous smell in the hallways. The floor was sticky. There were stains on the sheets. (nicely covered up that we did not discover until getting into the bed) There were stains on the towels and then when one dropped onto the floor it became filthy!
Business response:
Dear Joy, Thank you for your feedback. We’re truly sorry to hear about the issues you encountered with the cleanliness and odors during your stay. This is not reflective of our standards, and we are addressing these concerns with our team to ensure they are resolved promptly. We’re pleased to hear that our front desk staff made a positive impression, but we understand that this does not make up for the discomfort you experienced. We appreciate your comments and hope to provide a better experience in the future.Sincerely,Hote... read more
The room had a kitchen, if you wanted pots you had to pay for it, trash in the halls, they would've give you fresh linen or wash clothes or towel unless you pay for it.You had to take out your on trash. It smells.
Business response:
Dear Kenya, Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the kitchen supplies, trash management, and linen services. Our policy includes providing pots and pans upon request, and we are sorry if this wasn’t communicated clearly. We strive to maintain cleanliness throughout the property and address any odors promptly. Your comments are valuable, and we are taking steps to improve our services. We hope to have the opportunity to offer you a better experience in the future.Sincere... read more
Terrible
Business response:
Dear Aron, Thank you for your feedback. We're sorry to hear that your experience was not up to your expectations. Please know that we take all comments seriously and are constantly working to improve our services and facilities. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Things were a mess...holes in walls..no real lobby..
Business response:
Dear Travis, Thank you for sharing your feedback. We apologize for the issues you encountered with the condition of our property. Maintaining a comfortable and welcoming environment is important to us, and we are addressing the maintenance concerns immediately. We are committed to enhancing our facilities and guest experience. Your comments are invaluable as they help us improve. We appreciate your understanding and hope to regain your trust with improved accommodations in the future.Sincerely, Hotel Management
Don't stay here! Not a good place to stay, seemed more like a housing project. I booked a room for me, husband, disabled son, and mother in law. The room i booked was 2 double beds and sofa bed. There were 2 towels in the room and we needed sheets for sofa bed so i went to front desk to get sheets and one more towel and i was charged for sheets and towels, he said i could pay at checkout. Also there was a big sign in lobby saying about the hot breakfast offered so i asked where breakfast was in morning and was told there isn... read more
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the issues you experienced during your stay, from inadequate room supplies to misinformation about breakfast. Your comments are essential for us to address these problems and improve our services. We apologize for any inconvenience and hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.