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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thank you to Expedia for helping me obtain a refund from this hotel are we had to leave during the 1st night due to the conditions. Checked in at 5pm, then left to go to a funeral viewing, when we arrived back to the hotel later that night, the front desk was closed -no staff working the overnight. The room had a kitchen, but there were no kitchen supplies - apparently you have to rent those at the front desk. There was not a coffee maker, or cups for water, or even an ironing board and iron. There was a TV, and 2 beds, but ... read more
Business response:
Dear Guest, We are truly sorry for your distressing experience and sincerely apologize for the unacceptable conditions you encountered. Your feedback highlights serious issues that fall far below the standards we aim to maintain, and we deeply regret the impact this had on you at such a difficult time. The concerns you have raised—from the lack of essential amenities and cleanliness to safety and staffing—are being taken very seriously and escalated to our team for immediate review and corrective action. While there are limi... read more
Yhe nicest thing about the property was rhe staff other wise the conditon of the room and the surrounding area was simply nasty
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that the condition of the room and the surrounding area did not meet your expectations. We understand how important cleanliness and comfort are, and we sincerely apologize for the inconvenience you experienced. Your comments will be shared with our team to ensure immediate improvements. While we are grateful for your kind words about our staff, we recognize that this does not compensate for the issues you encountered. We are committed to providing a ... read more
There were roaches in the room
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. The presence of roaches is unacceptable, and we understand how distressing this must have been. Please know that we take these matters seriously, and we are addressing the situation with our maintenance and pest control teams to ensure this does not happen again. We deeply regret the inconvenience this caused and are committed to providing a cleaner, more comfortable environment for our guests. We hope you will consider staying with us... read more
Roach infestation! I booked 3 rooms for me and my coworkers. Each room had roaches! Management didn’t help. Poor attitude so we booked a different hotel.
Business response:
Dear Guest, We sincerely regret the experience you and your coworkers had during your stay. Guest comfort and cleanliness are our top priorities, and we take pest concerns very seriously. We apologize if our response did not meet your expectations and will address this with our team to ensure better service. Your input helps us improve, and we appreciate the opportunity to do so. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Upon arriving at the establishment, I felt a bit out of place. I encountered the night auditor, who expressed concerns about my reservation and mentioned that my room would not be available for an hour. I patiently waited outside for a full hour, as there was no one at the front desk to assist me during that time. It would be beneficial if the staff could enhance their communication and ensure that guests receive timely updates on their reservations to improve the overall experience.
Business response:
Dear Kartan,We sincerely apologize for the inconvenience you experienced upon arrival. Waiting an hour for your room, especially without clear communication, is not the experience we want for our guests. We understand how frustrating this must have been, and we truly regret the lack of assistance during that time. Your feedback is invaluable, and we will address this with our team to ensure better communication and efficiency in the future. Guest satisfaction is our priority, and we are committed to improving our service. We... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.