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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arriving at the establishment, I felt a bit out of place. I encountered the night auditor, who expressed concerns about my reservation and mentioned that my room would not be available for an hour. I patiently waited outside for a full hour, as there was no one at the front desk to assist me during that time. It would be beneficial if the staff could enhance their communication and ensure that guests receive timely updates on their reservations to improve the overall experience.
Business response:
Dear Kartan,We sincerely apologize for the inconvenience you experienced upon arrival. Waiting an hour for your room, especially without clear communication, is not the experience we want for our guests. We understand how frustrating this must have been, and we truly regret the lack of assistance during that time. Your feedback is invaluable, and we will address this with our team to ensure better communication and efficiency in the future. Guest satisfaction is our priority, and we are committed to improving our service. We... read more
Bugs everywhere! There was a hole under the counter/kitchen sink. There was hair and dirt (I think) in the shower/bathroom floor. There was a bandaid over the peephole on the door. The entire second floor smelled like dog urine. Walls are paper thin, you could hear what the next room over was talking about as if they were in the same room. When confronted, management refused to rectify the situation or issue a refund. Was never offered a different room or any kind of fix. Will post pictures
Business response:
Dear Amanda,We sincerely apologize for the disappointing experience you had during your stay. Cleanliness, comfort, and guest satisfaction are our top priorities, and we regret that we fell short in these areas. Please know that we maintain a rigorous standard when it comes to cleanliness, and we deeply regret that your experience did not reflect this commitment. We understand how frustrating it must have been to feel unheard, and we apologize for any lack of resolution from our team. Your feedback is invaluable and we are a... read more
Infested with roaches
Business response:
Dear Guest,We sincerely apologize for the experience you described. Providing a clean and comfortable environment is our top priority, and we take concerns like this very seriously. Our team is actively addressing this issue to ensure the highest standards of cleanliness and pest control. We appreciate your feedback and regret any inconvenience caused. Should you choose to stay with us again, we are committed to providing a much-improved experience.Sincerely,Hotel Management
There are roaches in the extended stay
Business response:
Dear Cora,We deeply regret to hear about your experience and sincerely apologize for the issue you encountered. This is certainly not the standard of cleanliness and comfort we strive to provide. Please be assured that your feedback has been shared with our team, and we are addressing this matter immediately to ensure a pest-free environment. We understand your frustration and hope you'll consider giving us another opportunity in the future to provide a more pleasant experience.Sincerely,Hotel Management
We showed up and the person that was in our room prior to our arrival extended their stay, so we had no room and no where to go with our 4 kids. They didn’t offer any solutions. Worse experience ever. Terrible business model
Business response:
Dear Felicien, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to arrive with your family only to find your room unavailable, especially without an immediate solution offered. This is certainly not the level of service we strive to provide. We are addressing this with our team to ensure better communication and avoid such situations. Your feedback is invaluable, and we are committed to improving our processes to prevent similar issues. We hope you... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.