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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Desk lady was very nice. Entire hotel smelled of cigarettes. Room was a very nice room honestly but the beds were very uncomfortable. The sofa pullout bed was in very poor and dirty Condition
Business response:
Dear Jeremy, Thank you for your feedback. We're glad to hear that you found our desk staff friendly and appreciated the quality of the room. We apologize for any inconvenience caused by the cigarette smell and the condition of the sofa pullout bed. Rest assured, we take cleanliness and guest comfort seriously, and we'll address these issues promptly. Your comments help us improve, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
When we got there , it was not clean and the hallways smelled really bad , and when she took us too the room the room looked alright until we turned everything off and there was a couple roaches crawling around , no sheets for sofa bed and no one in front desk to complain to at night or in morning , wouldn’t recommend to anyone , people were dealing drugs outside , everytime we walked out for anything definitely not worth the money to stay here
Business response:
Dear Ruby, We are deeply sorry to hear about your disappointing experience during your recent stay with us. Cleanliness and guest comfort are our top priorities, and we regret falling short of meeting your expectations. We sincerely apologize for the issues you encountered with cleanliness, pests, and the lack of available staff during your stay. Additionally, we are deeply sorry for the discomfort caused by the situation outside our premises. Ensuring the safety and well-being of our guests is of utmost importance to us, an... read more
Got the heck out of there We arrived at this property and no one was at the front desk. There was a sign that said they were away helping another guest and to use the courtesy phone located outside and dial 0 for faster service. After 3-5 mins of no one there we called. No answer. Finally a very nice lady came in, checked us in, and we went to check out the room. We walked in to smells, the arm of the pull out couch we would need to use was destroyed and roaches were scurrying across the floor. We left immediately!!!! The la... read more
Business response:
Dear Kathy, Thank you for your feedback. We sincerely apologize for the unacceptable experience you encountered during your stay. Your description does not reflect our standards of service and cleanliness. Immediate action will be taken to address the issues you've mentioned with our staff responsiveness and room conditions. We deeply regret any inconvenience and assure you that steps will be taken to prevent such occurrences in the future. Your feedback is invaluable, and we hope to welcome you again.Sincerely,Hotel Managem... read more
The shelf fell on my foot as soon as i placed my hat box on it. There was a dirty sock inside of the fold out sofa. Roaches in the hallwas. Got a refund and was gone.
Business response:
Dear Jermaine, Thank you for your feedback. We apologize for the unfortunate incidents you experienced during your stay. Your safety and comfort are our top priorities, and we take these matters very seriously. We will address the shelf instability and cleanliness issues immediately with our maintenance and housekeeping teams to prevent future occurrences. Additionally, we are addressing the pest concerns with our extermination service. We appreciate your understanding and hope you'll consider giving us another chance to pro... read more
I paid 200 for this property are you nuts? Beds we're really hard, shower head had tape around it, room smell like mold. Black Mold was in the bathroom. Broken furniture. Bugs, odor from the sink. I am surprised hotels.com shows this hotel. They should not be showing this one.
Business response:
Dear Michael, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the condition of the beds, shower head, room odor, and maintenance issues is concerning and not reflective of the standards we strive to maintain. We take reports of mold and bugs very seriously and will address these issues immediately. We understand your disappointment and regret any inconvenience caused. Please know that we are actively working to ensure improvements are made. Your feedback is i... read more
Go elsewhere unless you like roaches left within 2 hours kitchen and bathroom were full of roaches and sticky to walk on wasted money coming here worst and most gross place I've have ever been
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Thank you for bringing this to our attention. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying w... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.