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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
C
Business response:
Dear Melvin Alexander, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
Disappointed Room had windows open....took me a while to figure out why the heat was struggling to keep up. Common areas very dirt and with foul smell. Charged for Internet that was very slow and intermittent.
Business response:
Dear Timothy, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.... read more
Non refundable room and NO room Called me at 8 pm said there were no rooms after I booked it. Took almost 3 hours to fix it and find another place
Business response:
Dear Jonna, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Roaches were everywhere in the room sheets and pillow cases were dirty upon arrival all in all horrible experience..
Business response:
Dear tavon, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management
I reserve for two nights, and when I arrived at 11 PM the desk was closed and I never was able to check in. The next day Expedia communicated with them to help me get my refund. I am still waiting. They end up still charging me, even though I never stayed. Lots of activity in the parking lot as well.
Business response:
Dear Marquasha, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. In the meantime, connect with the hotel directly for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
The room was not properly cleaned. The carpet had stains all over the floor. The towel rack was broken. I couldn't switch rooms because they didn't have any two bedrooms available.
Business response:
Dear Charles, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your ex... read more
The pictures are NOT what this place looks like!! It is FILTHY and the smell of smoke is nauseating. There were holes in the couch, graffiti on the wall, the sink faucet was hard to turn on because it wasn’t mounted. This is NOT the place in the photos.
Business response:
Dear Jessica, Thank you for choosing us and sharing your concerns. We apologize for any disappointment you experienced. We appreciate your feedback and will investigate the discrepancies to ensure accurate representation. Our goal is to provide a clean and comfortable environment, and we're sorry for any shortcomings during your stay. If your travels bring you back to the area, we would be grateful for another opportunity to make a better impression.Sincerely,Hotel Management
Dirty, smelly, old Cockroaches...ugh
Business response:
Dear Christopher, Thank you for choosing us and sharing your concerns. We regret to hear about your experience. Your feedback is important to us, and we sincerely apologize for any inconvenience you encountered. We strive to maintain high standards, and we'll address your concerns to ensure a better experience for future guests. If your travels bring you back to the area, we hope you'll consider giving us another opportunity to provide the quality stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.