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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was denied check even through I had A reservation
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong while you were here. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Not a hotel for someone looking for a hotel This property is OK as last resort. They should NOT advertise as providing free breakfast because that is a lie. In my last two stays, Breakfast consisted of pot of coffee, packets of Oatmeal and packets of chocolate. On both stays, the front desk informed me that the ‘hotel’ was out of supplies. Out of supplies on two different stays? This time they did honor my early request for a room on the third floor but I observed that litter in the hallway on the night I checked in was not ... read more
Business response:
Thank you for choosing to stay at our hotel once again. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Smelled of fermented or dead fish Smelled so bad we almost did not check in. Thought the attending employee had cooked something or reheated something that smelled rancid. Elevator was full of trash on floor. 2nd floor where we stayed had trash up and down the hallways. Floors were littered with sunflower seeds. Our bed looked like someone had been laying on it. The smell from the lobby was just as strong on the 2nd floor and was creeping under the door. After a couple of hours we left. Absolutely disgusting.
Business response:
Wendy, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Bed bugs Unfortunately this hotel is horrible it’s obvious they have maintenance issues they have a front desk attendent that is really the laundry person and my room had bed bugs. The room looks like a 1980s motel for drug attics, I check out immediately. All I can say is it needs a lot of work.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Worst experience There was dirty clothes left under sofa bed and food in cabinets. They had no clean towels. Spotted a juice box in lobby it was there for 3 days
Business response:
Danielle, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The only good part is the front desk staff. This hotel has very pleasant staff, but the cleanliness, comfort level and hotel itself need a major improvement. I wish I had taken pictures because the ones on your website are not of the inside of this place.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
One of the worst hotels that I've stayed at. Staff doesn't care if you have trash outside your door with the smell like fish . The refrigerator was broken and making a noise. I will never stay at an extended stay again.
Business response:
On behalf of our entire team, we deeply apologize for not living up to proper standards during your visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Worst travel experience ever Never got to stay there!! Got there at 11 pm. The hotel was overbooked. Had to ask Hotels.com To find me another hotel. Got to the other hotel close to 1 am. Had to drive 20 Minutes to get there.
Business response:
Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
do not stay here no record of reservations (eventhough one party of my reservation had already checked in) - beds full of crumbs and food / blood stains, used flosser on night stand, trash cans full of trash, razorblade on floor (i had my 5 month old with me so this was definitely unsafe) bugs in lobby, leaky ceilings in hallways, dirty towels laying around hallways, unsavory people drinking in the parking lot... terrible experience.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,389 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.