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Extended Stay America Select Suites - Richmond - Innsbrook
- Hotels
- Glen Allen, VA
About this business
Location details
10060 W. Broad St., Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Dirty room- cobwebs, flies, our room STUNK! trash all over the hallways- rude rude staff. Pay extra $ and stay somewhere better!
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team and are working with them to see where we fell short so the problems can be corrected. We have also shared your concerns with our team to ensure we are more consistent in our service levels. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Inconvenience Couldn’t find reservations then was told no rooms
Business response:
Sierra, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
BEDBUGS!!! We were in the room for only minutes before bedbugs were discovered. We found another hotel
Business response:
Dear Anna, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Not clean and has very bad smile that kept me awake all the night. Bad breakfast
Business response:
We are sorry for the odor issue you encountered and regret you were unhappy with our breakfast offerings. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The room was large. The refrigerator was full size. The hot water worked well. The heat did not work at all. Blew cold air only. The tv picture quality was bad. There was only one plastic cup in the whole room. There were no basic amenities in the room that we needed such as a hair dryer or coffee maker. The hand soap would stick to my hands rather than lather. The shower soap worked fine. The pillows were tired and need to be replaced. There was a sofa bed in the room but no bedding to go with it. The only trash can in the ... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The property from the outside looked decent but the rooms were horrible. They smelled liked cigarettes, The carpets were old and dingy, and the bathrooms were horrible. We didn't even want to sleep on the beds. The experience was not to our liking at all.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The stuff really unprofessional, they charged me twice
Business response:
We offer our sincere apologies for the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hote... read more
The check in service took a while. The arm of the couch that was in the room was tore up. The bed sheet had stains on it. And the oven eyes needed to be clean. I’m not one to complain about hotels. But this one was just not very good.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the difficulties you experience while you were here. We assure you that we have shared your feedback with the appropriate departments, and we’re working with them to make sure future guests do not encounter the same issues. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Room did not have toilet paper in it. Sent son to get some and night clerk said there was none available. I went to desk and said "find some" recommending raiding an unoccupied room for it. received some after 10 min wait. Room had card saying the Manager had personally inspected tor room. BS (left by housekeeping), or incompetence by the manager. no TP and there was obvious trash (candy wrapper) under the TV.
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - Innsbrook
How is Extended Stay America Select Suites - Richmond - Innsbrook rated?
Extended Stay America Select Suites - Richmond - Innsbrook has a 3.3 star rating with 1,397 reviews.
When is Extended Stay America Select Suites - Richmond - Innsbrook open?
Extended Stay America Select Suites - Richmond - Innsbrook is open now. It will close tomorrow at 12:00 a.m.