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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation was all wrong in their system. Took 45 minutes to check in. Took 3 tomes to get right room. Marijuana could be smelled. Loud kids playing on balcony living there. I will mot stay there again. Staff was nice though but would tske care of others while making me wait during my problem x 4. Which i thought it was rude.
Business response:
Dear Stephanie, Thank you for your review. We apologize for the delays you experienced during check-in. Your concerns about noise and odors have been duly noted, and we assure you that we will take appropriate steps to address them. We appreciate your acknowledgment of our staff's courtesy despite the challenges. Your feedback is invaluable, and we are committed to enhancing our service. We hope to have the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Would love to go back
Good
Business response:
Dear Murtaza, Thank you for choosing us. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.