This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value Nice location. I’ve stayed here before. Good value.
Business response:
Randolph, thank you for returning to Extended Stay America. We're delighted to know our location worked well for you and that you found us to be at a fair price. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Nice place Was a good hotel for the price. 2 queen beds, pillows could have been softer. Overall good location in the far west end of Richmond
Business response:
Gary, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with our affordable rates and that you liked your comfortable bed. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The stay was fine as I just needed a place to stay for a night but the tub in the bathroom was still very dirty (mold growing in the grout, little hairs everywhere).
Business response:
Thank you for staying at Extended Stay America. We are pleased to know you had a pleasant visit, but we are sorry for the cleanliness issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Rashmi, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
The room was clean, we liked that. We didn’t like that we had to ask for everything—coffee, coffee maker, cups, a mattress for the fold out bed. The room itself was okay but not especially impressive.
Business response:
Thanks for being our guest. We are glad to read you liked the cleanliness of your room and had an overall pleasant visit. However, we apologize our hotel and amenities were not to your expectations. As per our brand standard requirements, we keep the kitchenware and other in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Your concern regarding the bed will be shared with the team so that corrective measures can be taken. We ... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.