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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was great. The hotel was a little outdated.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know our location was ideal for your traveling needs and that you had a pleasant time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
I like the setup of my room. I had a check in issue once I arrived. The staff was unable to find my reservation through you all but I clearly had it on my phone so I was able to show her. I ended up paying again with her that night. Staff never gave me a receipt but just the room key. I walked in the next morning to inquire about a receipt and morning staff told me I needed to pay for my room and then told me never mind within moments of saying so. It wasn’t a big deal of any kind but I do remember paying and signing papers ... read more
Business response:
Thank you for choosing us for your recent visit. Although your room, we are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually get... read more
I booked this hotel b/c it was an extended stay with a kitchen in the room. We got to the hotel late and went to bed. I didn't realize you had to request all the kitchen items for them to be in the room. I worked all day the next day and then got back late. again no silverware/plates or even a coffee pot... It wasn't a big deal but that was the whole reason I booked this hotel. next time I may just book a regular hotel.
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.