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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival to the room, the first thing I noticed was the carpet had small pieces of trash at the door. Additional trash was found under the neatly placed chairs. The bathroom towels were rough and old looking. The fan in the bathroom which was connected to the light was very loud. Annoying to just be in the bathroom with it on. I requested an upper level unit upon arrival and was told the were booked. Although the room above was not occupied.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Staff barely spoke English and didn’t hardly understand what I was saying. I pre-booked these rooms through Expedia a month or so in advance and they said they overbooked for the weekend and was wondering if I’d be willing to change rooms. Things were left in the room from previous tenants(fridge had stuff in it, few things in closet area, and plugged into the outlets)
Nice Place Good location very close to all shopping and restaurants
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to restaurants and shopping was perfect for your needs. We appreciate you being our guest and look forward to welcoming you again! Sincerely, Hotel Management
Its close to everything. Food, shopping , and i like that room has a stove and full size refrigerator.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you liked our fully-equipped kitchen in your room and that our location close to shopping worked well for you. We appreciate you being our guest and look forward to welcoming you again! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Brandon, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Manuel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Broken faucet. Kept dripping.overall pretty good establishments.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Property is nice and clean. Rooms are aging though and they need heavier blankets on their beds. Walls, windows, and doors are thin. You can hear a lot of outside noise such as other folks closing doors, cars starting, etc. overall property was quiet though. The rate was very good, so for what it’s worth, I’d stay here again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad that you liked our affordable rates, but we are sorry for not being able to meet some of your expectations while you were here. It is good to know this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.