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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spacious room, clean, convenient, good restaurants across the street.
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed your room and that our location was perfect for your needs. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Rob, we are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
You should NOT advertise a breakfast or anything for the morning. It's misleading to say the least. It's a convenient accomodation with a good location and price. But that's it. People are always checking out and asking about the breakfast or just coffee. When you turn around and look at the little table, it's a shocking disappointment.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our ideal location and were happy with our affordable rates. However, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Angela, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Overall great place! Great location. All good except I could hear people in other room and their wake up alarm woke ME up! lol And other “noises” heard as well. Maybe need to pick different room next time!
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed our location and that you had a pleasant time. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
There was a live bug in our bed The door wouldn't shut all the way and left our room unlocked One lamp didnt work We asked for silverware and the front desk acted like it was a huge ordeal so we just got a fork
Business response:
Thank you for being our guest. Please accept our apologies we didn't live up to your expectations during your stay. We will work diligently to make sure we are more consistent in our service delivery. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The peoperty is an excellent location and very convenient
Business response:
Reddy, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you. On a positive note, we are glad our location was perfect for your plans. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.