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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen area however bought my groceries to cook & struggled
Business response:
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient it was to have a kitchenette in your suite, as this is an important feature to many travelers staying at our hotel. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was very clean and neat. Staff was great Close to alot of stuff all around a good place to stay if you visit Richmond va
Business response:
Thank you for the terrific review of Extended Stay America. It is always our goal to deliver a great stay, so we pleased that you enjoyed our friendly service, well-kept accommodations, and excellent location. We appreciate your business and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
Basically got what we paid for. Slightly smelly in that it smelled like smoke. Even though it was a non smoking room. Towels were itchy and uncomfortable Tv picture was very fuzzy Bed was comfortable. Front desk staff was friendly enough.
Business response:
Christie, thank you for being our guest. Although you liked our comfortable bed as well as our cordial front desk staff, we are sorry for the odor you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Clean n quiet enjoyed the friendly staff and conveniences of the shopping complex
Business response:
Thank you for being our guest at Extended Stay America. We believe that excellent customer service, our prime location, and a refreshing property makes us a fantastic choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Alex, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Mmm OKay The overall stay was fine. There were stinkbugs that kept coming into the room and I told the office about that but nothing was done. The toilet leaked and I told him about that and nothing was done. So when I left there was still water in the floor and they had not checked the toilet which was running constantly from day one. The price is very good the room it’self was very good it’s just that they lack in customer service.
Business response:
Edwina, thank you for being our guest. Although you liked our affordable rates, we are sorry for the issues you had in your room and that our staff was not responsive enough to resolve the problems you had. Your feedback will be shared with the appropriate team members to improve our service going forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
I stayed here for two nights. For the price I paid which was 66 dollars per night including taxes, I felt all my needs were met. My room was neat clean and fresh. I enjoyed the refrigerator and microwave. There were no roaches or bedbugs which is one thing I worry about when traveling. One of the towels had a stain but since I was given several I felt it was not a problem. I also enjoyed that the hotel was nonsmoking and close in walking distance to several places where you can order take out. I ordered Uber eats and there w... read more
Business response:
Thank you for choosing Extended Stay America and for sharing your feedback with future travelers. It is our goal to deliver great value at a fair price. We believe that excellent customer service, our prime location, and a well-kept suite makes us a fantastic choice. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.