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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mmm OKay The overall stay was fine. There were stinkbugs that kept coming into the room and I told the office about that but nothing was done. The toilet leaked and I told him about that and nothing was done. So when I left there was still water in the floor and they had not checked the toilet which was running constantly from day one. The price is very good the room it’self was very good it’s just that they lack in customer service.
Business response:
Edwina, thank you for being our guest. Although you liked our affordable rates, we are sorry for the issues you had in your room and that our staff was not responsive enough to resolve the problems you had. Your feedback will be shared with the appropriate team members to improve our service going forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
I stayed here for two nights. For the price I paid which was 66 dollars per night including taxes, I felt all my needs were met. My room was neat clean and fresh. I enjoyed the refrigerator and microwave. There were no roaches or bedbugs which is one thing I worry about when traveling. One of the towels had a stain but since I was given several I felt it was not a problem. I also enjoyed that the hotel was nonsmoking and close in walking distance to several places where you can order take out. I ordered Uber eats and there w... read more
Business response:
Thank you for choosing Extended Stay America and for sharing your feedback with future travelers. It is our goal to deliver great value at a fair price. We believe that excellent customer service, our prime location, and a well-kept suite makes us a fantastic choice. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
TV was awefull,
Business response:
Thank you for being our guest. We apologize for the issues you encountered with the television in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
It is a great location and the people at tbe front desk ate freindly and helpful. Grat are for shopping and going out for meals.
Business response:
Kathy, thank you for your stay at Extended Stay America. We are glad you liked our cordial front desk staff and had an overall great stay. We are also delighted to hear our convenient location close to the shops and restaurants was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Kathy, thank you for your stay at Extended Stay America. We are glad you liked our cordial front desk staff and had an overall great stay. We are also delighted to hear our conv... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,586 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.