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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wish there was the option for kitchen utensils. (plates, silverware, glasses and pots & pans)
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad overall you had a pleasant experience while you were here. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The location is closer to shopping center. The bed side light was off. I phone number to the office or front desk is not listed anywhere in the room. I told the front desk manager the next day.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed our ideal location and had a nice time with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Shovawn, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The service was nice , quick and room are very clean. The batteries were dead in the TV remote is the only thing I didn't like.
Business response:
Thank you for choosing Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you loved our well-kept room. We appreciate your business and hope to see you again on your next visit to Glen Allen. Sincerely, Hotel Management
good place to stay on budget, had everything you need in a simple layout.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were pleased with our affordable rates and that you had a pleasant experience while you were here. We appreciate your business and hope to see you again on your next visit to Glen Allen. Sincerely, Hotel Management
Nothing special bugs in room and thermostat malfuntioned
Business response:
Thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
It's a little dated, but convenient for what it was. Don't think they can really call it "free breakfast". It was cold (prepackaged) muffins, tea and coffee. But, I guess it's okay when the rooms have a full kitchen... I just wasn't prepared. (need better pillows, they were thin)
Business response:
Rochelle, thank you for choosing Extended Stay America. We are happy to see you had a pleasant time with us, but we are sorry for not meeting your expectations with our breakfast offerings. Your feedback has been shared with our brand leaders to determine new choices. We appreciate your business and hope to welcome you back in the future. Sincerely, Hotel Management
Was a wonderful hotel. But the first room they put us in had the mattress flipped over and trash in the floor. We went back to the office and they put us in a room that was clean and ready to stay in so all in all it was a wonderful stay.
Business response:
Kayla, thank you for choosing Extended Stay America. We are glad to know you liked your second room and that you had a pleasant time with us. We appreciate your business and look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.