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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Location. Good price. Very clean........ L99k forward to return
Business response:
We are so glad you felt comfortable at Extended Stay America. It’s great to know you good us to be a good value and that our location was perfect for your needs. Thanks for staying with us, and our team looks forward to your next visit. Sincerely, Hotel Management
Bed and pillows very comfortable. Easy access to dining & shopping. Clean & staff helpful.
Business response:
Donna, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved our courteous associates and your comfortable accommodations. It is also great to read you mentioning our convenient location close to a variety of restaurants and shopping. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Short Stay Some of the lights did not work and the hotel wasn't easily visible from the main road.
Business response:
Michael, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for any inconvenience you had while reaching our property. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Lots of noise from other guests late night.
Business response:
Carolyn, thank you for reviewing your stay. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope you will come back and see us the next time you are in our area. Sincerely, Hotel Management
A motel not a hotel, but clean, good location 1. This is a motel, not a hotel— doors open to the parking lot outside. 2. The kitchenette comes with no plates, cups, utensils, etc.—you have to request them from the front desk. But the room was clean, in good condition, and half the price of many other hotels in the area; so all-in-all the value was good.The location is near plenty of stores and restaurants including a 24-hour CVS next door.
Business response:
Thank you for the feedback. We are glad to know you liked the cleanliness of your room and that our location close to shops and area restaurants were perfect for your needs. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our ... read more
Decent but disappointing The room itself was nice. Getting there was a hassle! Not well lit, and the room numbers are very small. I had to get out and go up to the doors to read what the doors numbers were! The room we got was handicapped and the shower itself was poor and had no shower seat. The manager didn’t have a seat available. The bed was king sized but very firm. Didn’t sleep well at all.
Business response:
Mark, thank you for your review. Although you liked your room, we are sorry for not meeting some of your expectations. We will share your comments regarding the shower with the appropriate team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,582 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.