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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
only problem was that they assigned some other dude my room and he came busting in on me. everything else was good
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We have discussed your feedback with our front desk to avoid such an incident from occurring again. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Went to check in & the key didn't work. Told the staff & they reset the key so when I tried to opened the door again I ended up walking in on a guest that was staying in that room already..
Business response:
Thank you for your review. We apologize for the difficulties you encountered during your stay. Please be assured that we have shared your concerns with the concerned teams, and we’re reviewing the situation in order to make sure such an incident can be prevented from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Property has a decent level of cleanliness staff is not really courteous or polite but since interaction is only at check in it’s tolerable. If you book through another service they will try to change your reserved accommodations and act like they didn’t know.
Business response:
Rick, thank you for staying at Extended Stay America. We are glad to know you were impressed with our well-kept property and had a pleasant time with us. However, we regret the service issue you encountered. We will share your feedback as a training tool so that we can enhance our future guest's experience. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
Clean property, good privacy. Staff not very friendly
Business response:
Thank you for the review of Extended Stay America. We are delighted to know you liked our well-maintained property and that we were able to meet your expectations for a pleasant stay. However, we are sorry for any inconvenience caused to you. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Felt like an apartment resident. It's large and decorative
Business response:
Thank you for sharing your experience. We are pleased to know you liked your apartment-style suite and had a pleasant time with us. It was a pleasure having you as our guest, and we hope to see you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.