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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very clean. However there was no soap or shampoo available to take a shower. I left a day early because I could not shower. When I went to sign out early, no one was available to let them know. I just dropped the key off in a slot and left. I will not be staying there again.
Business response:
Dear Patrick, Thank you for taking the time to share your experience. We are glad to hear the accommodations met certain expectations, but we regret that essential items and timely service were not available when needed. Your comments highlight areas where we can do better, and we take them seriously. We’re committed to making meaningful improvements and hope you’ll reconsider revisiting us. Sincerely, Hotel Management
Nothing, there was roaches in the refrigerator, they charged for sheets for the pull out
Business response:
Dear Stephanie, Thank you for your feedback. We are truly sorry to hear about your experience and understand how upsetting it must have been to encounter such issues during your stay. While certain fees may apply for additional bedding, we apologize this situation did not meet your expectations. We are committed to enhancing the quality and comfort of our accommodations, and we take cleanliness very seriously. Your comments help guide our efforts, and we hope you’ll consider giving us another opportunity in the future to pro... read more
Never forget to read the recent reviews of a hotel. The two most important questions in a hotel are Is it clean? And How’s the mattress. The room was filthy. The sink and tub did not drain properly. Walking in sock feet a few feet around the room left the socks black. Coming into the parking lot we spotted a rat running from the building to the woods across the road. I did check the mattress for bugs, however I did not find any evidence of bugs, so we stayed one night and did sleep well on the mattress. That does not make up... read more
Business response:
Dear Daniel, Thank you for your honest feedback. We are genuinely sorry that your stay fell short of expectations and that the condition of the room made your experience less than ideal. Please accept our sincere apology for the inconvenience you encountered. Cleanliness and comfort are priorities we take seriously, and your comments have been shared with our team for immediate attention. We are committed to improving and hope you’ll consider visiting again for a more positive and refreshed experience in the future. Sincerel... read more
Nasy Smells like dirty socks the chair at the table was missing tiny towels. along with nasty paint chipped tub.
Business response:
Dear Melvin, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Had bed bugs we couldn't stay.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about your experience and deeply regret the discomfort and inconvenience caused. Guest well-being is extremely important to us, and reports of this nature are taken seriously. We will address this with our pest control team and thoroughly inspect the room to prevent this from happening again. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Wouldn’t recommend. The room wasn’t at all what I expected. I’m okay with older and simple, but we saw a rat run in front of our room as we were walking towards it. The interior doors of the room looked like they either had damage from water or something had been gnawing on them. The shower did not look clean so we didn’t use it. It’s just not what we expected.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and discomfort you encountered during your visit. We understand how important it is for guests to feel at ease, and we regret that this was not the case. Please know that your concerns have been noted and shared with the appropriate teams, as we are committed to making meaningful improvements. We hope you’ll consider giving us another opportunity to provide a better stay in the future. Sincerely, Hotel Management
Loud "guest",sirens every hour,Broken refrigerator,poor directions,find a opened condom and a pill under the bed,the shower curtain was broken,not 1 house keeper, 2 towels for a 2 day stay,and the door knob fell off.
Business response:
Dear Guest, We are truly sorry your stay was marred by several unacceptable issues that impacted your comfort and safety. We understand how frustrating it must have been, especially after a long day of travel. Please know that your feedback is taken very seriously, and we are committed to improving our maintenance and housekeeping standards to ensure a more pleasant environment for all guests. We regret the inconvenience caused and hope you’ll consider giving us another opportunity to provide a much better experience in the ... read more
Had to call to get in. Room smells like smoke.
Business response:
Dear Guest, Thank you for sharing your experience. We truly regret that your arrival and room condition did not meet expectations. We understand how important a smooth check-in and a fresh environment are to a comfortable stay, and we are sorry that this was not your experience. Your feedback has been shared with our team to ensure prompt attention to these concerns. We hope you’ll consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Dirty and worn The sheets were clean, the bed was comfortable, and the shower was warm. Other than that the room was dirty (bathroom, stove, refrigerator, carpet), worn out and smelled.
Business response:
Dear Guest, Thank you for taking the time to share your experience. While we’re glad to hear the bed was comfortable and the shower met your expectations, we’re truly sorry the overall condition of the room fell short. Cleanliness and upkeep are extremely important to us, and we regret that this wasn’t reflected during your stay. We’ll be following up with our housekeeping and maintenance teams to address these concerns. Your feedback is appreciated, and we hope to have the opportunity to offer you a better stay in the futur... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.