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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor experience I request to speak to a manager. I have reserved the hotel in advanced for a show due to out of town travel. Open check in the personnel working could not find my reservation and did offer any support or accommodations. I specifically showed him what was reserved and in my app. Totally, messed up my visit and had no options to stay due to the latest of the show.
Business response:
Dear Patrice, We deeply regret that your experience during check-in was not as seamless as we strive to provide. We understand how important your reservation was, and it is concerning to hear that there was an issue locating your reservation and that the staff could not offer the necessary support. This is certainly not the level of service we aim to provide, and we sincerely apologize for the frustration this caused. We would like to make sure this issue is thoroughly investigated and resolved. Your satisfaction is very imp... read more
The room as old and run down. Outside the room was noisy and also there were roaches inside the room
Business response:
Dear Terrence,Thank you for sharing your feedback. We sincerely apologize for the disappointing experience during your stay. The issues you mentioned, including the room’s condition, noise, and cleanliness, do not reflect our standards. Your comments have been shared with our team, and we are taking immediate steps to address these concerns and prevent future occurrences. We value your input and hope to have the opportunity to provide you with a significantly improved experience in the future. Sincerely,Hotel Management
I booked a room at 1 AM. I had to wait until someone got there at 9 AM. Room was completely filled with roaches. If I didn’t have anywhere to stay during the snowstorm, I would’ve requested a refund and made it a big deal. I left all my clothes and items in the car. The roaches were so bad they were infested in the bathroom and crawling on the wall during the daytime.
Business response:
Dear Morgan, Thank you for your feedback. We sincerely apologize for the unsatisfactory experience you had during your stay, particularly with the cleanliness and safety concerns you mentioned. This is not the standard we aim to uphold, and we deeply regret the distress it caused. Please be assured that we are addressing this issue immediately, including a thorough inspection of the room. We are committed to providing a safe and clean environment for all our guests and hope you will consider giving us another opportunity to ... read more
Not a Extended stay more like a run down shack. This hotel looks nothing like the photos, it run down with a lot of broken amenities. There was no one in the office after 10 pm for various reasons this is very concerning. I have stayed at many extended stays and this was the absolute worst. Oh I forgot to mention the dog size rats running all across the property.
Business response:
Thank you for the review . Hotel is converted select suites on august and website also updated . We open at 9am on weekdays and weekend we open at 10am . Someone always stayed at the hotel . Guest needs to called at the hotel number and someone always here to help 24/7. My concern for guest name was Anonymous that was unacceptable. Talking about dog size rat that we don't have at the property . Thanks.
If you're looking for a quality place for this price, this is not it. All of the appliances and bathroom things were dirty and had stains ALL over them. There were at least 5 shady people standing around the parking lot and several sitting in their cars smoking weed. The door to the outside had a massive inch or 2 gap on the bottom that let a gust of air in all night. But, no bugs anywhere, including the bed, and the shower was fine to use. It's location was great, but I really do not think the price matched this location - ... read more
Business response:
Dear Ethan,Thank you for sharing your honest feedback. We sincerely apologize for the issues you encountered, from cleanliness concerns to discomfort caused by the gap in the door and the activity outside. Your experience does not reflect the standards we strive to uphold, and we’re committed to addressing these concerns with our team. While we’re glad the location and shower met your needs, we regret that we fell short of your expectations overall. Please know that we are actively working to improve both the facilities and ... read more
Did not like they charge for extra towels. Which is ridiculous to us
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for any inconvenience caused by our policy regarding additional towels. We understand how important it is to feel comfortable during your stay, and we regret that this aspect of your experience did not meet your expectations. Please know that we are always looking for ways to improve our services and guest experience. Your comments will be shared with the management team to reassess our policies. We hope to have the opportunity to welcome you back in the future ... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.