Extended Stay America Select Suites - Richmond - West End - I-64

John 

on Expedia

2 years ago

While the front desk staff were pleasant and helpful, the room smelled of smoke, there were mildew stains in the fridge, we discovered roaches in the bathroom and the room was generally very poor. The A/C did work and the bed was passable. We were reserved for 3 nights but checked out after the first to change hotels. 

Anonymous 

on Expedia

2 years ago

First room window was broken something was blocking door to be able to unlock it and it smelled of smoke! second room better but no hot water first night dirty towels and wash clothes nothing to replace them no hair dryer so shampoo or conditioner! 

Faith 

on Expedia

2 years ago

The first room that we were given had a broken door. When we went to enter, we noticed that the door was open. We got the office staff as we didnt want to enter as it seemed unsafe. After the room was checked, the staff left and we tried to close the door. It wouldn't close or lock. We had to get the office staff again and they gave us a different room. The room is very small and one of the towels had hair in bedded in it. Will not return nor recommend. 

Elizabeth 

on Expedia

2 years ago

Need a good customer and house cleaning 

YVES 

on Expedia

2 years ago

Pas de service la nuit, les clients ont cognés aux portes du gardien sans réponse et ca réveillé les clients !!! Pas possible de dormir. 

Gierek 

on Expedia

2 years ago

Must needed upgrades!! ASAP!