Extended Stay America Select Suites - Richmond - West End - I-64

Anonymous 

on Expedia

a year ago

Surprisingly Disappointing Property is run down, dirty, very sketchy weekly “residents “ Very surprised that a property like this was in an area like Innsbrook 

Maria Gracia 

on Expedia

a year ago

Cigarette smell in a non smoking room We requested for a non smoking room. The room we got had so much cigarette smell but when we requested for a new room we couldn’t get any because they are fully booked this weekend. I understand not being able to switch room since none were available. However, the level of cigarette smoke in the room is at a level that I am posting this review not because it was inconvenient but because it was a health hazard. They should not have opened this room to be used if they could not prepare it ... read more

André 

on Expedia

a year ago

The breakfast include was ridiculous 

Koushik 

on Expedia

a year ago

Initially they gave me a room which was not clean then moved to a different room which was smelling. Some old furniture or some kind smell. It was very high and It was unbearable. Also my room is exactly near to trash which is more inconvenient. Will never stay here or suggest anyone to stay. 

Chuck 

on Expedia

a year ago

This was the worst hotel I stayed at in my 60 plus yearsvof traveling. It was dirty, holes in the wall, broken, dented, dirty appliances. Bathroom toilet seat needed replacement, tub was dirty, stained, broked tiles, cracked fawcett. Water was cold in the shower. I went to the local gym to actually bath and freshen up. I stayed at the brand before and this location should be stut down and completely renovated. 

Eli 

on Expedia

a year ago

There are a lot of aggressive and or sketchy looking patrons/residents in and out of the hotel rooms giving off a feeling unsafe. The wifi does not work either and the front desk staff is almost never at the front. 

Elkimar 

on Expedia

a year ago

Coach roaches in the room, trash under the beds, refrigerator dirty, shower dirty, bed linen raggy, etc etc I could pay more for a better hotel but was expecting a pet…But was not expecting such a dirty place like this even with a dog! Tried to cancel but couldn’t. What a shame….