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Extended Stay America Select Suites - Richmond - West End - I-64
- Hotels
- Glen Allen, VA
About this business
Location details
10961 West Broad Street, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in process was inadequate
Business response:
Dear Guest,Thank you for sharing your feedback. We regret that your check-in experience did not meet expectations, and we sincerely apologize for any inconvenience this caused. We understand how important a smooth and efficient process is, and we will work with our team to ensure improvements are made. We truly appreciate your comments and hope you will consider giving us another opportunity to provide a more seamless and positive experience in the future.Sincerely,Hotel Management
Not impressed. Not very impressed. Shower curtain rod was pulled from the wall causing shower curtain to not close. Large holes in the bathroom door. Stains on headboard of bed, walls, ceilings, etc. Only one wash cloth was provided. Floor was sticky.
Business response:
Dear Guest, We are sorry your stay didn't meet your expectations. We apologize for the issues you encountered, including the bathroom maintenance problems and the room's cleanliness concerns. Our concerned team is already at work to review and take action. We appreciate your feedback and would like to make things right. Please return and enjoy a seamless experience with us.Sincerely,Hotel Management
I had family come into town and had to find another hotel for them and had to pay more than i was expecting to due to this hotel overbooking and having to cancel my reservation. VERY INCONVENIENT.
Business response:
Dear Guest, We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely, Hotel Management
Do not book This hotel was absolutely horrible! It was disgusting smelled damaged and the beds are rock hard
Business response:
Dear Guest, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is always here to help you. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Kitchen was filthy
Business response:
Dear Guest, We thank you for taking the time to mention your time at Extended Stay America. It is good to know you were satisfied with your room. However, please accept our apologies if certain areas of your room's kitchen were not spotless. Our housekeeping staff works hard, and we regret not catching the concerns you described. We have shared your comments with them and will use them to improve. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely, Hotel ... read more
As soon I arrived to check in they tried canceling my reservation telling me they were fully booked and couldn’t honor my reservation. After some back and forth, I was eventually given my room for the night. They tried to convince me that the room did not have working AC and would prefer not to give the room to me. Unfortunately, I had no other options or anywhere else to go so I told them I’d suck it up, I just needed a bed to sleep as I was exhausted from my travels. When I finally arrived to my room, surprise surprise, th... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during check-in and for any miscommunication regarding your reservation. We understand how frustrating this experience must have been, especially after a long day of travel. Ensuring a smooth and welcoming arrival for our guests is a priority, and we regret that we fell short in your case. Your concerns about service and staff professionalism have been noted, and we will be addressing them internally to prevent similar situations in the future. While we understa... read more
Don’t stay here The property was terrible and roaches were everywhere. It took management a while to respond to me and I was extremely angry about the stay and request a full refund
Business response:
Dear Marcus, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We take feedback like yours very seriously and will share it with the appropriate team to ensure future guests do not encounter the same issue. We appreciate your understanding and are grateful for your patien... read more
My reservation was canceled without alternative. My reservation was cancelled same day stating they were sold out. No other offer of accommodations were made. I booked another hotel hours before arriving and had to pay double the rate. Unacceptable.
Business response:
Dear Denise, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely inconvenient, and we deeply regret any distress caused while finding accommodations. We hope you will give us another opportunity in the future, and we welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
We paid for a non-smoking room with a king sized bed. We got a room with a queen sized bed that smelled of stale smoke. Neither of us are smokers so that was unpleasant. We checked in late. No one was at the desk because they close the lobby at 10. Had to call from phone outside, and the guy who came said he would charge our card when we paid in full through expedia. He seemed unsure of what he was doing. Sticky floors, damaged cabinets. Old and worn. Not impressed at all.
Business response:
Dear Elisabeth,We sincerely apologize for the issues you encountered during your stay, including the room mix-up, smoke odor, and the overall condition of the accommodations. We understand how frustrating this must have been, especially after a late check-in. Your concerns regarding cleanliness, maintenance, and service have been noted, and we will address them with our team to improve future guest experiences. While some limitations exist, we remain committed to enhancing our facilities and service standards. We regret that... read more
Frequently asked questions about Extended Stay America Select Suites - Richmond - West End - I-64
How is Extended Stay America Select Suites - Richmond - West End - I-64 rated?
Extended Stay America Select Suites - Richmond - West End - I-64 has a 3.1 star rating with 2,637 reviews.
When is Extended Stay America Select Suites - Richmond - West End - I-64 open?
Extended Stay America Select Suites - Richmond - West End - I-64 is open now. It will close tomorrow at 12:00 a.m.