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Extended Stay America Select Suites - Roanoke - Airport
- Hotels
- Roanoke, VA
About this business
Location details
2705 Frontage Rd. NW, Roanoke, VA, 24017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bottom Barrel The hotel room was comfy, however I they don’t have an official lobby, and the only way to call someone for the office is to use their phone in the middle of the hotel. Then for my bathroom, the suit was fully clogged with urine and feces and wasn’t cleaned before I got there. Overall a 3/10 experience and probably wouldn’t recommend.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Very unpleasant and a lot of drug activity
Business response:
Tara, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Please stay away from this facility. .We reserved 2 rooms & arrive to find out they overbooked. Went downhill after that. Absolutely horrible.
Business response:
Patricia, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
This place is disgusting! I found a cockroach on my pillow! Expedia contacted the hotel when Imcomplained and left it up to me to negotiate on getting my money back. The hotel offered to move me to a different but refused to refund me for the night. I will never go back nor will I ever use Expedia again!
Business response:
Trish, Thank you for your feedback. Please accept our sincere apologies for the inconvenience you had due to an outside insect in your room. We have scheduled our pest control provider to react to the situation right away. We hope you will give us another chance to serve you better. Safe travels! Sincerely, Hotel Management
checked into room in lobby. never entered room. left to attend event. lost room keys came back to property attempted to get new key LOBBY closed at 11pm. No way to get new key or enter rooms. no contact#. waste of money
Business response:
John, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Roanoke - Airport
How is Extended Stay America Select Suites - Roanoke - Airport rated?
Extended Stay America Select Suites - Roanoke - Airport has a 3.5 star rating with 1,945 reviews.
When is Extended Stay America Select Suites - Roanoke - Airport open?
Extended Stay America Select Suites - Roanoke - Airport is open now. It will close tomorrow at 12:00 a.m.