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Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to physically clean our room when we first got there cause it was so dirty. Left over hair from other people in the bathtub
Business response:
Thank you for taking the time to review your recent stay at our hotel, Nancy. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Everything including the customer service was not acceptable
Business response:
Thank you for your review. We are sorry to see that your stay did not leave you with a better impression of our hotel. We hope that your future travels are wonderful ones.
We couldn’t sleep during the night because people below us kept on moving the furniture ALL NIGHT
Business response:
Thank you for taking the time to review your recent stay at our hotel, Ariana. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Horrible stay There was no laundry service and the homeless people were peeing in the hallways and sleeping on the lobby. I don't think it's worth the price they ask for. If I could I would ask for my money back. Not to mention the fact that everyone is up all night. I had a lady knock on my door and ask me what time it was after midnight!
Business response:
Hello Angelo. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.
when i booked online and checked there was no available rooms. I kindly asking for a refund please n thank u
Business response:
Thank you for taking the time to review your stay with us, Casey. We are so sorry that we were overbooked, and hope that you were able to resolve the issue with your refund. If not, we encourage you to reach out to the property directly. Thank you for allowing us to host you and we wish you all the best in your future travels.
Very dirty The room was very dirty. The bed sheet had stains and the floor was covered. The bathroom had clearly not been cleaned.
Business response:
Thank you for taking the time to review your stay with us, Joshua. Please accept our sincerest apologies that you encountered issues with the overall cleanliness of the room. Our team completes a daily checklist to ensure that these types of issues do not happen. We hate to see that we failed to satisfy your expectations due to this issue and will make sure that we review this information with our team so that we can avoid these concerns in the future. Thank you for allowing us to host you and we hope that your future travel... read more
Worst service I have ever seen. They said their system was down so I could not check in. Very ignorant on how to fix the issue of my refund. Would never recommend this motel
Business response:
Thank you for taking the time to rate your stay with us, Tracy. We are so sorry to hear about the issues that you encountered at check-in. We are extremely disappointed to see that you were not able to check-in due to system issues. We can certainly understand your frustration and sincerely apologize for the inconvenience that this caused. We will reach out to the property to ensure that this issue is handled and addressed accordingly. Thank you for allowing us to host you and we wish you all the best in your future travels.
Overall very dirty and very poor environment
Business response:
Thank you for your rating, Mubasher. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.