Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Thank you for taking the time to review your recent stay at our hotel, David. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for your feedback, James. Allow us to apologize for the issues that you experienced with the overall cleanliness of the room, noise levels and location. We work hard to deliver an outstanding level of service and hospitality and can't apologize enough if this is not what you received. We can assure you that we will address these concerns with our team at the property for further review and action. Thank you for allowing us to host you and we hope that all your future travels are wonderful ones. 

Business response:

We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Todd. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Janel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for taking the time to review your stay at our hotel, Starr. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you so much of your candid feedback regarding your visit, Ryker. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels. 

Business response:

Thank you for taking the time to review your stay with us. We are so sorry for the issues that you experienced with the cleanliness of your room and the disruptive noises. We strive hard to deliver a stay that is clean, peaceful and comfortable and are so sorry that we fell short in this during your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels. 

Business response:

It is so disappointing to see that your stay was not met with the level of comfort and cleanliness that we strive to deliver each time that you are with us, Christine. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We are so sorry for any inconveniences that you were caused - but appreciate you taking the time to provide us with this valuable feedback as it will... read more