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Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a loud drunk guess in my room who was trying to overstay her welcome i ask the hotel to check out since the guest wouldn't leave the hotel called the police and doing so i couldnt get my refund i paid for a week and was only there for a couple night's they purposely called the police so i I couldn't get my refund knowing that i was packing my things.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the issues with another guest. We are so disappointed to learn that this was your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Business response:
I'm so sorry we've disappointed you. Thank you for this feedback so we can always be improving.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Staff was not helpful , rooms were absolutely filthy hairs all over beds and inside bedding and pillows. Smelled like cigarettes People roaming the halls and hanging outside looked like a drug house more so than a hotel . Bloody bandaids on the floor . Didn’t stay !!! Beware of this place don’t do it !!!!! Keep driving !!!
Business response:
Thank you for sharing your impressions. It is so difficult to read that we've disappointed you so much and that you experienced issues with the staff, unpleasant odors and the cleanliness of the room. We will make sure that we address these issues to ensure that we are improving the quality of service for our current and future guests. We hope your future lodging experiences are truly wonderful ones.
el peor hotel que e estado El hotel está extremadamente sucio huele muy mal desde el momento en que entras al lobby. ya cuando pase a mi habitación el piso estaba sucio en genera, el baño tenia manchas de orina se veía que no lo habían limpiado, NO RECOMIENDO este hotel, por el precio que pagas puedes conseguir algo mejor hay otras opciones
Business response:
I'm so sorry to hear that this was your impression of our service, Karen. In addition to our super clean rooms, we are known for our excellent, friendly service and I wish that had been your experience. Best wishes for your future lodging.
Absolutely avoid at all cost. Disgusting filthy conditions. Turned on the light on the middle of the night and cockroaches ran into hiding. Booked for 4 days, could't stay, left the second day. Looks like a place that homeless live in. Terrible terrible Terrible
Business response:
We genuinely apologize that your stay wasn't the great one that we intended for you, Ciprian. We also take pests sightings very seriously and will use this feedback to address the problem. Reviews like this are what help us become better to provide a better experience for our future guests. Thank you again for sharing your experience with us.
The guests were very friendly. They didn’t tell me about the deposit required at check in so I had to transfer more money in my account which caused extra fees to incur.
Business response:
I'm so sorry to hear about the issues that you had with the deposit. I'm so sorry we've disappointed you. Thank you for this feedback so we can always be improving.
near commerce and restaurantes, accesible, good illumination
Business response:
We are glad our location was especially convenient for you during this stay. Thanks for staying with us.
The room smell like cigarette smoke terribly. I had to wash everything when we got home. The room was billed as non-smoking but it was obvious that I have been a smoking room in the past.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.