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Extended Stay America Select Suites - Salt Lake City - West Valley City

3.2
  • Hotels
  • West Valley City, UT

About this business

HospitalityHotels

Location details

1646 West 3500 South, West Valley City, UT, 84119, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.21,566 reviews
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Anonymous's profile image
Anonymous 
6 years ago

Business response:

We are sorry you did not enjoy your stay with us. Thank you for rating our hotel. 

Anonymous's profile image
Anonymous 
6 years ago

Check in was ok. Got in elevator and the smell of pot smoked in it was overwhelming. When got out of car was solicited by numerous people. At night the slamming of doors was terrible and people in room upstairs had fight and slammed doors all night. It was like a section 8 apartment instead of hotel. Would never stay there again. Definitely overpriced as well 

Business response:

Thank you for your review. I am sorry we did not meet your expectations. We will be sure to address these issues. 

Aloha's profile image
Aloha 
6 years ago

I didn’t like the cigarette smell all over the place and inside the room. I felt like I’m having second hand smoking the whole time we were in there. Plus they only clean rooms bi weekly, the lady at the front desk told us for our 12 days stay, our room will never be cleaned at all. But she said we could just go switch our towels and stuff ourselves at the front desk, which is fine I guess. But Salt Lake City is great! This hotel is close to everywhere you want to go while in Utah. They just need to clean a lot more! 

Business response:

Thank you for your review. We appreciate your feedback we will address all of these issues and hope to see you again. 

Anonymous's profile image
Anonymous 
6 years ago

The service and the place is really horrible. There's trash all around the building. People are not courteous of other people that are staying there loud and obnoxious. Looks like a crackhead. 

Business response:

We are sorry you did not have a great experience. Thank you for brining these issues to our attention so they may be addressed. 

Esmeralda's profile image
Esmeralda 
6 years ago

Check your room first There’s literally a sign at the front of the hotel by the door that says do not smoke within 25 ft of the hotel, the first floor smells like cigarettes. Elevator doesn’t work. Stairs had white liquid on them like if someone dropped mayonnaise going up. Walked in the hotel room there’s a random black laundry basket. Carpet was dirty, looks like someone dropped gum on the carpet and they couldn’t remove the stain. There was an orange stain on the bed sheet, the sink was not cleaned properly it had toothpa... read more

Business response:

Thank you for your review. We value your feedback and are so sorry to hear that you had a negative experience during your stay. We are particularly disappointed to hear that you were not able to enjoy our clean rooms. We strive to provide a great guest experience with comfortable rooms and friendly service and we will look into everything you've brought to our attention. Best wishes in all your future travels. 

David's profile image
David 
6 years ago

I was traveling to a jobsite...This hotel was close by so I booked it...Checked in..the agent was nice...She put us on the 4th floor then preceeded to tell us the elevator didn't work...We asked if there was something on the 1st floor and she said sure if you would like that...Yes we would...We went to our room....It was not the cleanliest room I have stayed...There was dirt and such behind the bathroom door and in corner by the tub, the shower was green with lime, the shades on the window were filthy with dirt, the hearer/A... read more

Business response:

Thank you so much for letting us know your impressions. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back to enjoy our typical fresh, clean rooms. 

Jon's profile image
Jon 
6 years ago

Gross don’t stay here Carls Jr. is next door and their lights beamed in my room making it seem light outside all night. Hair all over my pillow when I arrived. Booger’s wipe on the side of the bed. No hot water. The smell of the entire hotel smelled of mold and whiskey. Worst hotel experience I have ever had. 

Business response:

We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the very best in your future travels and thank you for your feedback. 

Kinsey's profile image
Kinsey 
6 years ago

Filthy hotel. The person at check-in was very friendly, accommodating, and pleasant to talk with. But it was by far the filthiest hotel I have EVER stayed in. It was disgusting from floors to ceiling, blinds/walls, bathroom, bed.. The walls were very thin. You can hear all the noise from outside, cars passing, that also shined their lights right through the window. Heard people all night long and going in and out of their rooms all night long as well. There are multiple homeless people camped around the building. Plus there ... read more

Business response:

Thank you for letting us know about your experience. We are sorry we feel short of your expectations and it is feed back like your that lets us know where we need to improve. 

Bryce's profile image
Bryce 
6 years ago

DON'T STAY HERE!!! Worst hotel I've stayed at in years. Upon arrival, there were multiple homeless men loitering in the lobby and in front of hotel. The lobby smelt like marijuana. The service at the front desk was very slow. The room was dirty, no hot water, no soap. The toilet ran throughout the night. The neighboring guests were loud all night, I'm sriting this review at 130 a.m because they are keeping me up. I'll never stay here again. 

Business response:

We are sorry you did not enjoy your stay with us. We strive for excellent customer service for all guests and it is clear in this instance we fell short. We thank you for your feedback it helps us to improve and we hope to see you again. 

Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City

How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?

Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews. 

When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?

Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.