This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Salt Lake City - West Valley City
- Hotels
- West Valley City, UT
About this business
Location details
1646 West 3500 South, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in late, nobody would answer the phone to check in Finally got my key and the room was messy, dirty, paper, pet hair and cigarette buds, I go to the lobby again nobody there, this is the worst hotel you can ever stay in.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience. We wish you well in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Dissatisfied Shower had old hair still in it, no soap, one wash rag,, Sheets were dirty, blanket had stain on it....Street people wondering the property all night
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t able to feel relaxed during your stay. I apologize for the inconvenience and wish you only the best in your future travels.
Do not stay here! How this place has more than a one star rating, I have no idea. It felt more like staying in a halfway house than a hotel. Lots of sketchy people hanging out outside in the parking lot. Room was dirty. The staff were all super nice, the one redeeming quality. We were so happy to leave here and so glad we only had one night. I wish I had read the reviews before booking!
Business response:
Oh no....we are so sorry we disappointed you. Thank you for mentioning our friendly staff. They work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down.
The out side of the property looks OK, but when I got in the room, it is the most terrible motel I have stayed......
Business response:
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your impressions and perspective so we can always be improving. We wish you the very best in your future lodging and travels.
Stay Away! Find somewhere else to stay. Room was filthy, roaches crawling around, Zero amenities in the room, sheets were dirty, carpet was so nasty dirty it had a shine to it. Didn't stay here. Tried to check back out but no manager was available. Tried their phone at the front desk and it just rang forever. Then these people kept my money anyway. DON'T DO IT! Find someplace else or you will regret it!
Business response:
We are so very sorry to hear that our accommodations disappointed you during this stay. Thank you for sharing your feedback so we know how we came across to you. We wish you the best in all your future travels.
Overnight trip Some pretty questionable people staying there long term. Bathroom exhaust fan was falling out of the ceiling and didn't work. Tile floor was cracked and pieces missing. I don't think we would stay there again. Mainly because of the people staying long term in the building.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Not quiet as advertised Cooler fan would not stay on so we could hear the horrible traffic noise all night. So we packed up and left at 2 in the morning. No night manager to talk to. So we just left.
Business response:
Oh no! I'm so sorry to hear this and apologize for the noise you experienced during this stay. Thank you for taking some time to let us know. We hope your next stays are much more peaceful.
Unhappy campers No curtains on the wall walls were filthy bed had to be stripped and remade by us because it was not changed it was a rat hole , The floors were filthy overall nothing but drug attic‘s and bad looking people all around the hotel
Business response:
I'm so terribly sorry to read about your disappointments. Thank you for your feedback so we can look into these issues and address them.
Frequently asked questions about Extended Stay America Select Suites - Salt Lake City - West Valley City
How is Extended Stay America Select Suites - Salt Lake City - West Valley City rated?
Extended Stay America Select Suites - Salt Lake City - West Valley City has a 3.2 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - Salt Lake City - West Valley City open?
Extended Stay America Select Suites - Salt Lake City - West Valley City is open now. It will close tomorrow at 12:00 a.m.