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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
There were roaches in the fridge and crawling around on the floor. Get up in the night and turn on the lights, I saw countless roaches just scurrying under counters and fridge. Complete disgust. Property wouldn't refund any money but i left anyway after staying only 1 night and prepaying for a week. No way would i stay here or any other Wood Spring again
Business response:
Thank you for reviewing your stay, Paul. We sincerely apologize for the issues that you experienced with the pest sightings and apologize for the impact that this created. We work diligently to ensure that the rooms are free of pests and will make sure that we address this concern with our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Only one night At first glance, the room looked nice and clean. We left and came back that's when I noticed baby roaches in the bathroom (on the toilet, on the shower, and in the tub). The refrigerator was filthy on the outside. The water pressure in the shower was almost nonexistent. It took forever to take a shower because the pressure was so low. The bed was very uncomfortable. It reminded me of a pull out sofa bed. It was literally a single mattress on a metal frame. To top it all off, the heater did not work! We turned ... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Kawanna. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Had to change room 3times , refrigerator broke, shower not working, and lastly the heater stopped working !!! Bugs !!!!!!!!!!!
Business response:
Hello Franklin. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Worst experience EVER!! I was in tears with this stay… I stayed because I had no other choice! But there were roaches crawling everywhere!!! The whole place smelled like weed and the heat did not work!!! I couldn’t sleep and have on thermal pants, sweat pants, thermal socks, a hoodie and a knit cap all night!! It was so cold!!! I couldn’t believe I had to stay somewhere like that and pay for it. This hurt my heart so bad.
Business response:
Thank you for your detailed review of your stay, Markisha. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The only good thing was the amount of stores and eateries nearby. Fridge didn’t work but got a replacement. Water pressure was horrible. Had to use a cup to bathe not enough pressure at shower. Had to leave clothes in suitcase because drawers were dirty. Sheets were very thin. Elevator smelled like weed as well as hallways.
Business response:
Hello Marcelino. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.8 star rating with 617 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.