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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice, but that cigarette smoke was to much. I didn’t know I chose a smoking area and it was horrible on that 3rd floor. I had to go to work smelling like cigarettes cause it was all over the place. The bed was to small for two people and It was supposed to be double beds.
Business response:
Thank you for taking the time to review and rate your stay with us, Misty. We sincerely apologize that your time with us was not the exceptional one that we intended for you and will make sure that we communicate these concerns with the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you the best in your future travels.
Worst place to stay. Worst place to stay. Price was inexpensive for a week stay but I am guessing due to the roaches they have and the toilets not working properly. Room that was reserved first had a leaking toilet so they moved us. A day later someone came in with a key card and stated they gave him that room. Luckily I was there and had to get issue squared away because I got front desk personnel telling me we had to check out when my week was already paid for smh. After the week I told them my husband would be getting lai... read more
Business response:
Hello Vanessa. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Roaches
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
There were roaches in the fridge and crawling around on the floor. Get up in the night and turn on the lights, I saw countless roaches just scurrying under counters and fridge. Complete disgust. Property wouldn't refund any money but i left anyway after staying only 1 night and prepaying for a week. No way would i stay here or any other Wood Spring again
Business response:
Thank you for reviewing your stay, Paul. We sincerely apologize for the issues that you experienced with the pest sightings and apologize for the impact that this created. We work diligently to ensure that the rooms are free of pests and will make sure that we address this concern with our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 627 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.