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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay
Business response:
Dear Sophia, thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
They were having issues with evicting more permanent guests. The hallway smells like pee near my first room. Switched rooms because the pullout couch i needed was broken. Second room had a broken toliet, the pullout coach was dirty. Staff was great on trying to fix the issues.
Business response:
Dear Christena, thank you for staying with us. We are sorry for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness and maintenance, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the matter further. Our concerned team is already at work. We hope this unfortunate situation will not prevent you from staying with us in the future a... read more
Lots of pets at this property. Hallway smelled strongly of pet urine. My room reeked of peanut oil. Staff not at all visible. At least it was quiet. Forgot my pillow and staff was totally unhelpful in getting it back to me. Never been happier to check out of a hotel.
Business response:
Dear Dirk, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Staff helpful and friendly. Property felt run down. Funky smell in the room though it was clean but they had left the window open when I checked in so someone noticed it snelled musty. Probably would not stay here again.
Business response:
Matthew, thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 989 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.