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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of pets at this property. Hallway smelled strongly of pet urine. My room reeked of peanut oil. Staff not at all visible. At least it was quiet. Forgot my pillow and staff was totally unhelpful in getting it back to me. Never been happier to check out of a hotel.
Business response:
Dear Dirk, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Staff helpful and friendly. Property felt run down. Funky smell in the room though it was clean but they had left the window open when I checked in so someone noticed it snelled musty. Probably would not stay here again.
Business response:
Matthew, thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Contact high Fitness center was closed most of the time to store refrigerators, mattresses and other room equipment. Often left the room in the morning to the aroma of marijuana having been smoked somewhere nearby. The kitchenette reminded of an 80’s trailer. Our door would not lock via the deadbolt. Pets were allowed and the smell definitely fit that policy. Overall, we will not be returning due to those issues. The staff however was friendly, convenient and great in every aspect.
Business response:
Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The room was dirty it smelt so bad in the room the overall hotel smelt like wet dog and cigarettes. There were cigarettes buds under my bed and trash under here there as well. It wasn’t a good hotel stay. I checked in at night and the young women was rude as well. Would not stay again.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we apologize for the unfavorable interaction you had with... read more
When I went to check in they had no knowledge that I had already paid. They argued even after I showed the hotels.com email. They also said I way over paid w hotels.com
They didn't give me a room..i had t9 go somewhere else
Business response:
Juan, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.